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Prompt Claim Handling
My claim was handled very promptly. The explanation of benefits was detailed and clear. I was very satisfied with my claims experience.
Insurer: Pets Best
By: Elizabeth
Healthy Paws Pet Insurance
Healthy Paws Pet Insurance review We chose Healthy Paws pet insurance on the recommendation of a friend and we're so glad we did! We did our due diligence and compared several pet insurance plans before choosing Healthy Paws for their illness/accident plan. It's an affordable plan that offers enough coverage to really make a difference when unexpected emergencies arise. We can cover routine yearly exams and medications, but this plan gives us an extra level of comfort if our pup should become ill or is injured in an accident. As luck would have it our 6 month old puppy became ill with a stomach issue that required an ultrasound and overnight stay in the hospital. It was crazy expensive but Healthy Paws came through with flying colors. The plan covered 80% of the total cost (minus the deductible) and the money went into our checking account within 3 business days of submitting our first claim. We are very pleased with how smoothly the claim and reimbursement process went. I should add that we chose this particular plan because it fits our retiree budget, but they offer several plans to suit all needs. We highly recommend Healthy Paws. P.S. Our pup recovered quickly from his illness and is back to his same old puppy shenanigans. 🐾
Insurer: Healthy Paws
By: Nancy
Service was fast and easy to file my…
Service was fast and easy to file my claim great coverage too
Insurer: Pumpkin
By: customer
Pets Best Happy Customer
"I've been very pleased with my decision to go with Pets Best for my pet insurance so far. I did extensive research (reading all articles, top 10 ratings, calling the customer service lines) for many companies and Pets Best was among the top 5, if not #1, in everything I looked into. The only complaint I saw was that the time between submitting the claim and receiving the reimbursement was between 15-42 days. I was hesitant at first but I'm here to say that I submitted my claim on a Monday (Wellness/Annual Visit), I was notified on Wednesday about receiving my reimbursement, and I received the reimbursement in my account on the following Wednesday - Less than 2 weeks! I feel like I made the right decision with Pets Best. "
Very prompt responses
Very prompt responses, informative explanations of covered services and polite customer service representatives, making our pets feel valued. Thank you.
Insurer: Pets Best
By: Mary Fiebiger
My experience was great
My experience was great. One thing I would say is that perhaps Amanda was a little too chatty, while I was asking questions. She seemed to try to anticipate my question before I was able to ask it in its entirety, but then, I DID ask a lot of questions. She was helpful and is a well-informed gal! She really knows her business, and she made it easy. As a previous P&C agent, I really appreciated that she treated me as such. She bound coverage to begin in 48 hours, which is great! Good job, Amanda!
Insurer: Fetch
By: Christine Trembly
Fantastic Service
We've been with Embrace for many years and their service is fantastic. I feel like they care about us and our pet in the way they communicate and how quickly they process reimbursements.
Insurer: Embrace
By: Amanda Thomas
She made it so easy to review the…
She made it so easy to review the insurance info. Great job!!!
Insurer: Trupanion
By: mitch
Fast and easy process
Fast and easy process. Each claim ever submitted has been handled quickly.
Insurer: Spot
By: Tracey Hatcher
Hard to Navigate for the First Time
It was hard at first to learn how to navigate through the app due to the choices - or lack of, and no support from customer service. Until I finally got an agent to hear me and walk me through the process. Suppose they could make it easier to navigate or better educate the customer service on handling and assisting first-timers.
Insurer: Embrace
By: Márcia Volpe