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Great Customer Service!
I filed several claims because my dog was having an eye issue. Once the company receives your claim, they indicate that it will take between 15-20 business days to process your claim. It had been about 20 business days and customer service reached out to let me know that they were running behind but would finish the claims ASAP. I know that things like this happen, but I truly appreciate them keeping me updated. The claim ended up being processed he next day, but I noticed an error. They had covered a couple of tests that the vet didn't end up completing so my refund amount was more than it should have been. I let them know and they contacted me back a couple of days later with the amended claims but insisted that I keep the overage because it was their mistake. In this day and age, customer service such as this is greatly appreciated!
Insurer: Embrace
By: Kate
Christi's double knee surgery
Christi, a young black lab, developed a left knee problem at 8 months. A vet exam and XRay indicated an ACL problem but we had to wait until her bones had finished growing at 18 months for surgery. In July 2013, she had TPLO surgery on the left knee at Pet Focus in Halifax. Pre-op and operation costs came to $3500. During the surgery, an XRay of the right knee indicated a partial tear in the ACL and some osteo arthritis developing. Another TPLO surgery was conducted Oct 9 at a cost of another $2500. In both cases the surgeries performed by Pet Focus were highly successful; Christi has regained full use of both legs with no complications.Throughout this entire ordeal Trupanion has lived up to its advertising fully. Provided you follow their rules, there was no quibbling over either claim submitted and payment of 90% of claim values was received in 1-2 weeks. As well, they kept us informed as to the status of our claims; we were never left in limbo. We would highly recommend Pet Focus Vet Hospital and Trupanion Insurance to any pet owner. Their services are superb!
Insurer: Trupanion
By: Glenn
Christi's double knee surgery
Christi, a young black lab, developed a left knee problem at 8 months. A vet exam and XRay indicated an ACL problem but we had to wait until her bones had finished growing at 18 months for surgery. In July 2013, she had TPLO surgery on the left knee at Pet Focus in Halifax. Pre-op and operation costs came to $3500. During the surgery, an XRay of the right knee indicated a partial tear in the ACL and some osteo arthritis developing. Another TPLO surgery was conducted Oct 9 at a cost of another $2500. In both cases the surgeries performed by Pet Focus were highly successful; Christi has regained full use of both legs with no complications.Throughout this entire ordeal Trupanion has lived up to its advertising fully. Provided you follow their rules, there was no quibbling over either claim submitted and payment of 90% of claim values was received in 1-2 weeks. As well, they kept us informed as to the status of our claims; we were never left in limbo. We would highly recommend Pet Focus Vet Hospital and Trupanion Insurance to any pet owner. Their services are superb!
Insurer: Trupanion Canada
By: Glenn
Great service and staff
I've had Embrace coverage for a couple of years now after losing our Doberman girl to a ruptured disc. Our rescued Greyhound had a couple of incidents this year and the coverage helped with the vet bill, the paperwork was easy, the reimbursement was quick. They keep in touch by email and have a portal on their website. If the policy holder reads the policy options and pays attention to the coverage there shouldn't be problems. I've visited their offices (with my pets), met the staff and then-owner and was impressed by their friendliness and professionalism. They were not shy about showing me their digs and even the software to see how my claims are handled.I think they had some recent ownership changes, but I have seen no negative change in my dealings with them. I endorse them completely.
Insurer: Embrace
By: Michelle
Orthopedic Surgeries
Embrace has been great covering all my dog's issues! They covered 80% of my dog's partial elbow replacement. They have been wonderful!
Insurer: Embrace
By: Joanna
AMAZING!!
My Frenchie was diagnosed with Lymphoma recently. I had purchased insurance through Healthy Paws a few months back, and it turned out to be an absolute life saver. The medical bills climbed into the thousands in a matter of days, and Healthy Paws has covered EVERYTHING that they said would. They have given me the ability to continue his Chemotherapy, and he was able to celebrate his 6th birthday with us this past weekend. I would highly recommend them to anyone looking for Pet Insurance.
Insurer: Healthy Paws
By: Andrew
so far, so good
I have six dogs insured with ASPCA. Over the past few years, I have had several claims, and all have been dealt with quickly and expediently. Due to the deductible I do not submit smaller claims. Instead, I consider this "catastrophic" insurance, in case something big and bad happens to one of my dogs. I am not pleased with all the pre-existing condition limitations, and that these stack up with each renewal. I suppose I should start shopping around. So many of us have older dogs, whom we love and cherish. I think we need a "medicare" plan for them, funded by pet health insurance companies as a group.
Insurer: ASPCA
By: Abbie
Great!
I am new to pet insurance and have only done two "wellness" claims from routine vet visits for my puppy. I am thoroughly impressed! Not only was each claim reimbursed very fast, it was directly deposited into my account and I could check the status online. Overall, Embrace has been fabulous to work with. They even have a personal touch with someone I can directly reach out to with questions. Two thumbs up!
Insurer: Embrace
By: Katie
PET INSURANCE
THIS INSURANCE FOR OUR PET WAS THE BEST THING WE HAVE DONE. HAVE NEVER HAD PET INSURANCE BEFORENOT KNOWING HOW IT WOULD WORK. IT DID EVERY THING THAT WE SIGNED UP FOR. OUT STANDING SERVICE AND VERY HELPFUL.WE TELL EVERYBODY ABOUT TRUPANION THANK YOU FOR EVERYTHING OUTSTANDING.
Insurer: Trupanion
By: ERMA
PET INSURANCE
THIS INSURANCE FOR OUR PET WAS THE BEST THING WE HAVE DONE. HAVE NEVER HAD PET INSURANCE BEFORENOT KNOWING HOW IT WOULD WORK. IT DID EVERY THING THAT WE SIGNED UP FOR. OUT STANDING SERVICE AND VERY HELPFUL.WE TELL EVERYBODY ABOUT TRUPANION THANK YOU FOR EVERYTHING OUTSTANDING.
Insurer: Trupanion Canada
By: ERMA