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HELLISH!
So we switched to Trupanion on the reccomendation of our vet as we were not happy with the level of customer service at Petsecure (big mistake!). Then our older fellow was diagnosed with osteoarthritis-trupanion refused to cover as the vet had started him on supplements to help prevent problems due to aging. THEN, he had a stroke and turned dangerous requiring euthanasia....despite their claims that this was covered - refused as they called it a behaviour issue. Not only am I unhappy but my vet is removing ALL their brochures from the office since they refuse to listen to her! WORST company ever!
Insurer: Trupanion Canada
By: Bill
Very Helpful Staff
I have been impressed with how responsive the staff is and how quickly they process claims.
Insurer: ASPCA
By: Tom
Beware
I was not satisfied with this insurer and I cancelled my policy in writing with all the required information. Despite of the note in my policy package that reads :"You must make your request for policy cancellation in writing by mail,fax or e-mail. Your request for policy cancelation must include your name and other policy information to identify the policy. Cancellation will take place upon receipt of this notice. You shall be entitled to a refund of excess of the premium actually paid over the short term rate for the expired time." My month starts on the 12th and the money is withdraws from my account that day. I cancelled my policy on the 15 and... there will be NO REFUND????????????????
Insurer: Petsecure
By: alena
Satisfied
Prompt and pleasing service after finding a small lump on my Doodle. Lump benign and claim payment received. Great results on both ends.
Insurer: Embrace
By: Cheryl
The best pet insurance
They are hands down the best pet insurance there is. Their very quick at responding and keeping you up to speed with what's going on.
Insurer: Trupanion
By: Sharod
The best pet insurance
They are hands down the best pet insurance there is. Their very quick at responding and keeping you up to speed with what's going on.
Insurer: Trupanion Canada
By: Sharod
Serenity during difficult times
When my puppy was hit by a car and put on life support, I was hysterical. I called Pets Best to review my insurance coverage, and was treated with sympathy and genuine care. The woman on the phone helped get my policy started immediately and kindly discussed my insurance options with me, so I could get my pet the best care possible.Pets Best made a huge difference in our lives, and thanks to their support my puppy is making a full recovery.
Insurer: Pets Best
By: Michelle
Easy and Pays off
Our 'Belle' developed a Bacterial folliculitis and we had many bills for her. I submitted all that I had and got an $1100 refund. So glad I had Trupanion. I will have more bills and special food so Trupanion is a necessity. I would recommend them to my friends and anyone else who would ask.
Insurer: Trupanion
By: Alice
Easy and Pays off
Our 'Belle' developed a Bacterial folliculitis and we had many bills for her. I submitted all that I had and got an $1100 refund. So glad I had Trupanion. I will have more bills and special food so Trupanion is a necessity. I would recommend them to my friends and anyone else who would ask.
Insurer: Trupanion Canada
By: Alice