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Great insurance!
My boy had a dumb accident (he decided to eat out of another dog's food bowl and the other dog wasn't keen on that thought) and got nailed on the top of the head. Long story short in one month he ended up going to 4 different vets, one ER visit, one 5 day ICU stay, one visit to have staples removed, another emergency visit for stitches, etc. I was really afraid Healthy Paws would turn down the claim as it was complicated and kind of crazy. They didn't even blink an eye. They did call for confirmation of a question, but were very nice, kind, yet professional. They had the claim(s) paid within about 2 weeks. They paid over $1600 on a $2300 claim (less $500 deductible, office visit fees and a small preexisting condition which was a thyroid pill), I have a $500 deductible with 90% reimbursement.
Insurer: Healthy Paws
By: CLK
Takes the pain away!
This is our second cat that we have had pet insurance for and both times we were very satisfied. We went away and our cat got very sick and our sitter had to take her to the vet. She had a lot of treatment and had to stay 2 weeks under the vets care - so as you can imagine the bill was high when we returned. It was a relief to see the insurance check come in so we didn't even have to think about finances - just returning to a really sick pet was bad enough - dealing with finances or a fight with the insurance company would have been too much to handle. Thanks
Insurer: ASPCA
By: Julie
unsatisfied customer
We were given the name of this company from our breeder so we thought we would get insurance on both our dogs. They forgot to take out an automatic payment and when we had submitted a claim were told it was on hold because a payment had not been made back in November and this was now January. You send emails to find out what happened and put the plan on the client. Along with that, they informed me that they had not received any emails to cancel which atleast 4 emails were sent with a confirmation that it had been from their automated computer. Would not recommend this company to my worst enemy
Insurer: Petsecure
By: ian
Fantastic
Trupanion was there every step of the way for us and our dog. They made submission simple and reimbursement came in a timely matter. I would highly reccomend Trupanion to anyone.
Insurer: Trupanion
By: Samantha
Fantastic
Trupanion was there every step of the way for us and our dog. They made submission simple and reimbursement came in a timely matter. I would highly reccomend Trupanion to anyone.
Insurer: Trupanion Canada
By: Samantha
The best pet insurance around!
I have used other pet insurance in the past, but by far, Healthy Paws is the best! They have excellent coverage for pets, great customer service, and a very quick turn around for claims reimbursement. I am 100% satisfied with Healthy Paws, and I will continue to use them for my pet and any other pet we may have in the future!
Insurer: Healthy Paws
By: Kristen
ACL tear
Everything was great except for the fact that I had to submit the same information 7 times. I have a claim from November that was still pending because when I email and faxed the information to different people at Trupanion it was not added to my profile. I called one more time and asked for the Miriam Keith to confirm that she received my email and then finally the issue was solved. But before that John Norton received my information several times and he never follow up with me.
Insurer: Trupanion
By: Michelle
ACL tear
Everything was great except for the fact that I had to submit the same information 7 times. I have a claim from November that was still pending because when I email and faxed the information to different people at Trupanion it was not added to my profile. I called one more time and asked for the Miriam Keith to confirm that she received my email and then finally the issue was solved. But before that John Norton received my information several times and he never follow up with me.
Insurer: Trupanion Canada
By: Michelle
Incredible company
I recently switched my dog from VPI to Embrace and couldn't be happier. We are still new, but so far this has been the easiest company to navigate. Without going through an endless automated telephone maze, I can call and speak with a real, friendly, enthusiastic person who can answer my questions. Nobody likes dealing with insurance companies, but I have had nothing but positive interactions. They even told us when our vet's fax got cut off so we wouldn't lose any time submitting our initial health review. I get quick, attentive responses, and direct deposit reimbursement for wellness claims (easier than submitting a rebate - and so much faster). As a physician, I only wish that human insurance companies would be this easy to work with. We have not had any injury or illness claims to submit so far, but I anticipate they will be just as helpful.
Insurer: Embrace
By: Stephanie
Peace of mind & excellent customer service.
I've been fortunate to not use our policy for anything other than routine exams and wellness items, but the service and attentiveness received by the Embrace staff have given me great confidence that should a larger problem arise my dog will be given the care needed without putting me out on the street. I just wish all MY insurance companies were as helpful.
Insurer: Embrace
By: j.