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Pet parents across the U.S. and Canada have left over 217,732 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Happy dog owner
I have now had MetLife for my 5 dogs for 3 years and I have nothing but good things to say about them.
Insurer: MetLife
By: Ann Lafernier
Quick reimbursement, but steep/predatory premium increases
I think HealthyPaws has one of the best and most painless reimbursement experiences, but I can't justify the steep premium increases anymore - this year they are increasing my monthly premium by 229% from $94.26 to $215.41 for my one dog and it is unfortunately the last straw for me so I have sadly cancelled my policy today. I'm not sure if it's because they were recently acquired by Chubb, but when I spoke to a customer rep, they said that due to a combination of factors (more clients are filing claims, certain state laws are requiring pet insurance companies to be more transparent/ethical with their practices so they can't be sneaky with certain fees, vet costs rising in a few cities, etc.) Healthy Paws is doubling/tripling premiums for many folks this year. Also don't bother trying to negotiate for a lower premium, I've tried many times with no success. All they do is list all the reasons for the increase and that's about it. This is really heartbreaking for me because now as I look for new pet insurance, any kind of medical issue (as small as a tummy ache, chest cough, etc.) that my dog has experienced in his lifetime can be written off as a preexisting condition that the insurance company no longer has to cover. Because of this, I want to really caution folks to do their research and think twice before committing to HealthyPaws unless you have that cash to burn. Even if your estimate is reasonable now, you can see folks on Reddit/in online forums sharing screenshots of their monthly premiums going from $39 to $421 over the years for just one dog. Just to provide some numbers, I have been with HealthyPaws since 2017, with a starting premium of $49.17/month for my one dog. Every year since then, they increased this premium by 10-20%, so every year I would select a smaller reimbursement % (and higher deductible) to help balance things out. Right now I am at $94.26/month at their lowest reimbursement and highest deducible option, but I just received an email that they will be increasing my premium by 229% to $215.41/month. At this rate, the smarter move will be for me to simply set aside $90/month into an emergency fund and letting it slowly grow. I am sad about this because HealthyPaws has always been very quick and efficient about reimbursements, but I cannot recommend this company in good conscience (unless you are incredibly wealthy and can afford your monthly premium spiking over $500/month in your dog's later years).
Insurer: Healthy Paws
By: Ali
Everything is great especially because…
Everything is great especially because I can customize my insurance the way I want it. Especially with a growing corgi. The only thing would be the time it takes to get an answer back after submitting a claim. It took about a month to get my recent claim review. Which is a long time
Insurer: Pets Best
By: Joselyn Gonzalez
Less pleased than initially
I have to constantly resend invoices and additional info for a dog that they have insured for over 6 years and who has documented renal disease. Also raised my rate from $50+ a month to over $80 a month with no upgrade in services
Insurer: MetLife
By: Cheryle Busack
Very satisfied customer.
I have been a client of Spot Pet Insurance for about four years and the service is remarkable. They are very expedient with resolving a claim, and paying what ever is covered to the client as soon as possible.I know there are many other companies but I would not think of changing. There customer service department is staffed with very friendly and knowledgeable people.
Insurer: Spot
By: Judith Bruno
Super easy to use benefits
This is the easiest insurance to use. Submitting a claim? Easy. Understanding benefits? Easy. Reimbursements? Quick.
Insurer: MetLife
By: Dana West
The claim process was simple
The claim process was simple. I uploaded the invoice and attached the medical record supplied by the vet. In ten days my claim was approved and a check sent in the mail. It really couldn't have been easier.
Insurer: Spot
By: GeeMan
This Insurance App has You Covered
The app makes everything so easy, it would be crazy to rate anything less for MetLife Pet.
Insurer: MetLife
By: Bernie Ratliff
Smooth transactions!
We found that submitting a claim is easy an reimbursement was quick. Very happy with the service so far
Insurer: MetLife
By: Lydia Kemerling Back
Bobby was great!
Bobby was absolutely wonderful. I had found the policy i wanted online but had questions. He was able to answer all my questions and help me get the best deal on a policy for my service dog. Or previous insurance company was raising rates and was going to be several hundred dollars a month. I'm glad I found prudent and Bobby!
Insurer: Prudent Pet
By: Tracy