215,812+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,812 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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East to make a claim and does not take…
East to make a claim and does not take long!
Insurer: Spot
By: ERICA
I would give it 0 stars if possible
I would give it 0 stars if possible. I did the 30 day trial, and I had multiple claims put in and they didn't cover a single damn thing. This insurance company is a waste of time and money. The only way you can possibly benefit from these insurance companies is if you put your pet under a policy right at birth other than that, you're screwed.
Insurer: Trupanion Canada
By: Adri S
Great service
Great service! The payment was delivered fast and the app is so user friendly with how to add your pdf’s and payment method.
Insurer: MetLife
By: customer
Looking for a new insurance company
Many of the reps reviewing my claims will take 30+ days to process then with no heads up deny it so I have to resubmit. I've had to submit many claims with the Same information multiple times. It's incredibly frustrating and you all bank on customers giving up. I won't I am owed money and I'm discussing with an attorney
Insurer: Pets Best
By: Frustrated Dog Mom
Payout is quick and is always correct
Payout is quick and is always correct
Insurer: Pets Best
By: Julie H
It has gotten so much easier to submit…
It has gotten so much easier to submit a claim, and the reimbursement time is much faster than it’s been in the last two years. Customer service is good and empathetic.
Insurer: MetLife
By: customer
Rapid response to claims
Rapid response to claims. Clear explanation of benefits. Professional and friendly customer support. Peace of mind.
Insurer: Spot
By: Therese Tanksley
There when you need them
I’ve been with trupanion for several years. This past month both my dogs had serious health issues with significant vet bills. Trupanion processed my multiple claims quickly (average of 24 hrs) and covered most of the expenses. I never had to worry about the estimates at the vet because I knew I was covered with Trupanion.
Insurer: Trupanion
By: Jennifer
The website is easy to navigate
The website is easy to navigate. My refund was promptly deposited into my account. A+
Insurer: MetLife
By: Elizabeth
Look elsewhere. Private equity owned now.
First off, my premium has skyrocketed in the last couple of years, now more than double what it was when we joined. Second, they are denying more claims as time goes on, similar to how human health insurance claims to cover you but finds a way not to. Third, I feel there is absolutely a premium increase based on your usage, and other users have pointed this out on Reddit (having two dogs, making claims for one and not the other and seeing a difference in their annual premium increases). I loathe that this company was bought by private equity; that was the beginning of true downfall. I wish I had chosen one that wasn’t, but I’m stuck with it now, as my pet has “pre existing conditions” in the eyes of any other insurance. Overall, getting policy coverage payouts is too hard, since they continually ask for more documentation to slow you and have you drop off during that process; it’s a known tactic. Why 3 stars? Bec at this point, they are still paying out most claims (with extra work) and the employees are lovely. But if I was someone buying a new policy, I’d look elsewhere.
Insurer: Pets Best
By: KT