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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Quick Processing of Claim
Trupanion handled our claim and reimbursement very quickly and the explanation of benefits was easy to understand. Thank you.
Insurer: Trupanion
By: Pamela
It works as advertised
It works as advertised. There are some potential points of annoyance (i.e. “previous balance” won’t be covered even if it’s part of the same procedure/invoice being subitted) so you need to make sure you understand the rules. But overall, I’ve been satisfied with the service. Worth noting is that it’s also fairly expensive so it’s entirely possible for the cost over time to be more than the rebates issued.
Insurer: Spot
By: Benjamin Hester
Excellent customer service regarding a…
Excellent customer service regarding a problem with an invoice submitted
Insurer: Trupanion
By: julie
It’s so easy to file a claim.
This is the first pet that we have had insurance for. What an experience we have had. We never thought we would have to use it. But….. With a torn ACL on a 5.5 pound Yorkie. It sure has been a God send. Who would have thought that could have ever happened. Thankfully I listened to my wife when she said let’s get insurance.
Insurer: Pumpkin
By: Brian Butler
Nadine Van Ness made the experience of…Purchasing the right policy for my pet. She was through, and processing my request with ease. A please to work with her,
Nadine Van Ness made the experience of purchasing Pet Insurance a breeze. She was knowledgable, respectful and processed my request with ease.
Insurer: Fetch
By: Kateryna Spalma
Quick response to filing a claim
Each inquiry or claim is dealt with very professionally and readily! Thank you!
Insurer: Trupanion
By: Keith
I have had pets best insurance for…
I have had pets best insurance for years and have been happy with it. Not sure what is going on there now. There system has been down for months. Getting a claim submitted is like getting an act of congress passed with no communication. Calling is no better - long hold periods - several disconnects & no real answers when you get through & lots of apologies read from a script. Very frustrating & Disappointing. Everything was so easy though tge app prior to this and when you called with questions there was answers or people willing to get the answers. I am hoping this is a transitional period & it goes back to the customer care it used to provide
Insurer: Pets Best
By: Susan Bunker
Very prompt and easy to understand.
Very prompt and easy to understand.
Insurer: Pumpkin
By: Deborah Patrick