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Great customer service . .
Great customer service and love that you'll cover my exotic babies!!
Insurer: Nationwide
By: JENNIFER P
Trupanion failed badly
First claim after one year as a new client. We claimed a Cardiology consult due to a cough. Pet had never had any known cardiac issues. However, buried in her many years of records was a single one time remark about a mild arrhythmia during dental anesthesia. Trupanion used this to deny us a claim. This was never mentioned in their Medical Evaluation they do in your first month with them. Honestly they must have used AI to find such a tiny detail in 11years of records. Fought them for a month on this. Even had the Vets send in statements saying this can be absolutely normal and not what they were trying to say. Trupanion stuck to their guns. So we quit them. No need to keep paying them a premium for nothing. Ended up, what they used to deny our claim wasn't even the issue. Learned our pet had cancer completely unrelated to anything cardiac. So their argument wasn't even relevant. They were so closed minded and they look for ANY reason not to cover. First and last experience with this useless company. I do not like being ripped off after being blindsided by a detail not included or mentioned in their initial 30 day medical evaluation. We had Pet Plan 10 Years before them with zero issues until they raised rates on us after being bought out. Stay away from these folks unless you start with a perfectly healthy newborn pup. They do everything they can to “connect one thing to another” and deny deny deny, accurate or not. And they mislead you with their new member Medical Evaluation. Terrible. Do not trust them.
Insurer: Trupanion
By: Jonathan
Non of medical expenses were covered
I have a newly adopted dog that came from a rescue. The dog came with no known medical history. After repeatedly having digestion issues I took him to a pet emergency. Almost all of the services that were provided by the clinic were described as covered in my policy. I had to wait a whole month before the claim was processed and I was finally notified that I get $0 back. The only provided explanation was "preexisting condition."
Insurer: Pets Best
By: Nataliya
This is the best pet insurance company…
This is the best pet insurance company in the world- former USAA insurance agent here. I have a 15 year old cat in the state of CA. I was able to find a provider who accepts direct pay. That means Embrace is paying my vet about $8,000 within 2 business days. I couldn’t afford to front the bill for surgery. Thank God for this policy. As a former agent, I got a $30,000 policy covered at 90% with a $1,000 deductible (highly advised!!!) I’m so grateful I’m literally crying right now. Thank you so much, Embrace. Much love and lifelong support for you all.
Insurer: Embrace
By: KP
It was very easy and her claims were …
It was very easy and her claims were handled very quickly
Insurer: Fetch
By: Tina
Always speedy in their replys
Always speedy in their replys
Insurer: Embrace
By: Jean
Claim processed quick
Claim processed quick! Great experience!
Insurer: Pumpkin
By: customer
Stomach Problems!
Got good advice, thorough exam and proper meds and supplements to resolve the problem.
Moe's hip fracture
One of my cats fractured his hip and I sent Pets Best both of the invoices from his vet. Pets Best verified this information with my vet and paid my claim, all in a short amount of time. I am so glad I took out a policy on my cats, I never thought anything like this would happen to a house cat!"
Pembroke Welsh Corgis
I have 2 Pembroke Welsh Corgis (3 year old male & 2 year old female) that are extremely important and special to my wife and I. Spot takes the worry and some of the sting out of their health-care. I feel that it is my responsibility as a pet owner to ensure that they have the best that we can provide and Spot is a big part ot that. I appreciate the quick response to the 2 claims that I have filed.
Insurer: Spot
By: David Brown