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Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Insurance is Predatory, and this is not exception
I have been disappointed with the bait and switch tactics of most Pet Insurance Companies, and Pet's Best isn't immune. This industry preys on your love for your pet ~ and since you would be devastated if you couldn't afford what your pet needs to live pain-free, you will pay through the nose to insure against the possibility of illness or injury. they offer you what seems a decent price, but if you file claims, your rates go through the roof and they claim they are 'reevaluating coverage based on local costs of care'. You like to think that they are taking on the same risk that you are, but they aren't. They can do whatever they want, because there aren't any rules monitoring this insurance area. They are literally getting away with murder. And don't sign up for the wellness benefit ~ it doesn't cover enough of your pet's routine care to bother. It costs over $550 for me to get my pet's teeth cleaned, and they hardly cover any of it.
Insurer: Pets Best
By: Anonymous
Excellent Pet Care!
Embrace is awesome. I can't tell you how many times I have already had to go to the vet this year because I have a puppy and Embrace has really helped save my pet's life and my bank account. I am so grateful Embrace has affordable health plans and definitely insist on anyone with a pet who doesn't have insurance to sign up!
Insurer: Embrace
By: Alexis
Excellent coverage, great service
Evan though this review only relates to one particular claim, my experience with ASPCA has been terrific the entire time our dog has been insured with them. The coverage is great and their service has been simply excellent. If only the "human" insurance companies were on the same level. I can warmly recommend ASPCA to anyone with pets.
Insurer: ASPCA
By: Sanna
Ridiculous
Sent a claim in a month ago, still in review! The amount of the claim is still wrong after my vet faced in the receipt of care. Will I recommend no! I'm currently searching for a better pet insurance company! Dragging your feet for a $30 claim!
Insurer: Embrace
By: Francine
Thank you
We have had Embrace Insurance for our bulldogs for many years. I appreciate the timely response, communication, and follow through. There is no "gotcha" response when a claim is submitted . I thank you for your honestly in doing business.
Insurer: Embrace
By: Linda
Wonderful company!
Their customer service people have all been wonderful. They keep you informed every step of the process and have a pretty quick turnaround process. I highly recommend them!
Insurer: Pets Best
By: Joyce
Understanding but confused
My initial phone call to Trupanion left me feeling much better in an otherwise very stressful situation; the Customer Care employee I spoke to was very understanding, patient, and helpful while I spoke to her sitting in the exam room of the ER with my puppy. My only complaint is because I had to bring my puppy to the ER less than 12 hours apart and the two visits were processed as separate claims so I am still trying to explain it is the same illness so I do not pay my deductible twice, but I have yet to be successful in that aspect.
Insurer: Trupanion Canada
By: Maureen
Understanding but confused
My initial phone call to Trupanion left me feeling much better in an otherwise very stressful situation; the Customer Care employee I spoke to was very understanding, patient, and helpful while I spoke to her sitting in the exam room of the ER with my puppy. My only complaint is because I had to bring my puppy to the ER less than 12 hours apart and the two visits were processed as separate claims so I am still trying to explain it is the same illness so I do not pay my deductible twice, but I have yet to be successful in that aspect.
Insurer: Trupanion
By: Maureen
I am very happy.
My pet Starr. Had a very bad injury to her left eye. She needed a eye specialist. Very expensive. At first I didn't know what to expect with pets best insur. I am very happy.Pets Best Insurance came through. They handled my claim and took care of business.
Insurer: Pets Best
By: Annmarie