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Pet parents across the U.S. and Canada have left over 208,706 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Caring service, very fair
We were completely blindsided when our boxer Fritzy came down with bladder stones. By the time we understood what was happening he was very torn up inside with a perforated bladder. Embrace stayed on top of our multiple bills for all the diagnosic and surgical work that needed to be done. They kept in touch with us regarding the status of our claim, paid our claims quickly, and followed up with us to see how Fritzy was doing. Thank you Embrace
Insurer: Embrace
By: Nancy
Great insurance for pets
Very strong communication skills of the company with its clients responses are done in a timely fashion. Would recommend it to all per owners
Insurer: Embrace
By: Irina
PetSecure lied to us. Don't waste your time.
In a previous job, I actually promoted PetSecure as a part of my position. I now sincerely regret that. A week or two after we filed a claim for the first time, they sent us a letter claiming they had to raise our premiums due to "the new region of Canada we were in", but we had never moved. It wasn't just an innocent error, either. We had made it known to them when we registered that my fiance and I lived separately, but shared custody of our dog. When they asked for my address on the claim form instead of his, they used that as a pretext to change our premiums-- and my address was in the very the same city, only 25 minutes away from his! The "region of Canada" excuse was clearly garbage. When we called and straightened this out (in a very polite manner), they followed up by sending a letter informing us that our coverage no longer included six common health problems! Unbelievable. Bottom line, we were penalized for making a claim the very first time we filed. We're going to be changing our insurance, not because we were underwritten, but because of the deceptive way in which they tried to make more money off of us first, under false pretenses. Don't waste your time or money.
Insurer: Petsecure
By: Rebecca
AWESOME COMPANY!!!
I have been a long time Embrace customer and unfortunately have had to use my policy on a number of occasions. From cancer with my goldens to my Dane Rex bloating, Embrace has never let me down. I just recently lost my 3 legged Dane "Hope" after a long hospital stay. Embrace covered everything as expected. Even covered the doctor who came to the house to to accupuncture. I have all 4 of my dogs covered by Embrace. They are the best!!!
Insurer: Embrace
By: Ronnie
Healthy Paws: Fast, Fair, and Pleasant
Our 8 month old German Shepherd Phoenix exhibited a limping in her left front leg. We took her to the vet where “pano” was indicated but while investigating that issue the vet discovered that the two lymph nodes on either side of her lower throat were greatly enlarged. Yikes!!!! He did a biopsy of one of the nodes along with extensive blood tests to try to find the cause. At this point we are not sure of the cause but have ruled out several of the more serious possibilities. The total vet bill so far is $1068.08. I submitted documentation for the claim by email on Monday 9/10. That same day, Healthy Paws went to work on the claim, asking for some additional vet notes directly from the vet. The vet supplied the notes on Tuesday 9/11 at which time I got an email from Healthy Paws indicating that the information was complete and the claim was being processed. On Thursday 9/13 I received notification from Healthy Paws that the claim had been processed in an email which included the explanation of benefits. Notice that the claim was already processed on day 4. So they are fast, but did they pay what the policy said would be paid? Yes, to the penny. My policy has an annual $250 deductible with 90% coverage. NOT covered is the exam fee of $36.50 (as stated in the policy), and so the calculation went as .9*(1068.08 – 36.50) – 250 = $678.42. So they are fast, pay what they are supposed to pay, but are they pleasant to work with? Yes, definitely pleasant. I have communicate
Insurer: Healthy Paws
By: Rick
Healthy Paws ...... Superb Service
After reviewing other pet insurance companies,we decided on Healthy Paws for our Saint Bernard.Even over what our vet recommended.What a great choice we made.simply the BEST. On 09/04/2012 we took our Saint to the vet for an injured wrist and a diarrhea problem. Within an hour of getting home from the vet's we received a e-mail from Healthy Paws saying they had received our claim.2 hours later,another e-mail from Healthy Paws saying the claim was approved.Within 3 days we received the check for our claim.
Insurer: Healthy Paws
By: Glenn
Good communication
I have a bunch of past claims, and they have been helpful processing each one, and emailing me what is going on with each claim. They have been very helpful and quick with their responses.
Insurer: Embrace
By: megan
Happy to not worry
My Duchshund, 8 years old had some back injury and a hernia surgery. I was so relieved to know that I can treat her without worry. It is pace of mind to know that I have her covered and that I can go to the vet anytime she needs. Claims have been processes in a timely fashion without any headaches or extra work from my part.I am very happy with this insurance and I recommended it to all other pet owners.
Insurer: ASPCA
By: wanda
I found the right pet insurance company!
My claim of $571 was fully paid less my $200 deductible and 20% copay. No ifs, ands, buts. Good job!
Insurer: Embrace
By: Max
Unbelievable Customer Service
Healthy Paws pet insurance has done an amazing job with handling my claim and sending me my reimbursement check. I received my check in 3 days. They even checked on my dog, Ruby, to make sure she's okay.
Insurer: Healthy Paws
By: Kelley