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Pet parents across the U.S. and Canada have left over 218,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Truly a life saver
2 days after our puppy was shipped to us at 8 weeks old, he was diagnosed with parvo. Our Trupanion coverage was an introductory trial provided by the breeder, with the first month free. At 2AM in the ER, I called Trupanion, which we'd only activated for a few days, and the representative waited with me on the phone for over an hour while the diagnosis was made. She submitted our case for an immediate rush to the claims specialists for preapproval, and by 8AM, the claim specialist called me on her cell phone to guarantee payment for our puppy's treatments. During the course of his 16 day stay in the ER, he also came down with giardia, roundworms, and aspiration pneumonia. We were told that he probably wouldn't make it every single day, but because we had Trupanion's financial backing, we did not give up on him, and he kept fighting. Today he is alive and thriving, having beat the odds, because of Trupanion. Trupanion paid nearly $16,500 for his treatment during that one month free trial. The remarkable thing is, we had not submitted any premiums up to that point. Payment was extremely prompt compared to PetPlan, which insures our other pets. Frequently reimbursements would be direct deposited into our checking account within less than a week of claims submission. And although we did not take advantage of this--they could have also directly paid the treating hospital instead of reimbursing us, further lessening the financial burden. Needless to say, we signed up for full coverage before the introductory trial expired. Even if our dog lives to a ripe old age and never has another illness, Trupanion will never recover from premiums the amount they've already paid in claims. Their customer service, sense of urgency, and standing by their policy has been impressive and I would not hesitate to recommend them to anyone who wants to know that they're buying the best for their family member.
Insurer: Trupanion Canada
By: MC
Truly a life saver
2 days after our puppy was shipped to us at 8 weeks old, he was diagnosed with parvo. Our Trupanion coverage was an introductory trial provided by the breeder, with the first month free. At 2AM in the ER, I called Trupanion, which we'd only activated for a few days, and the representative waited with me on the phone for over an hour while the diagnosis was made. She submitted our case for an immediate rush to the claims specialists for preapproval, and by 8AM, the claim specialist called me on her cell phone to guarantee payment for our puppy's treatments. During the course of his 16 day stay in the ER, he also came down with giardia, roundworms, and aspiration pneumonia. We were told that he probably wouldn't make it every single day, but because we had Trupanion's financial backing, we did not give up on him, and he kept fighting. Today he is alive and thriving, having beat the odds, because of Trupanion. Trupanion paid nearly $16,500 for his treatment during that one month free trial. The remarkable thing is, we had not submitted any premiums up to that point. Payment was extremely prompt compared to PetPlan, which insures our other pets. Frequently reimbursements would be direct deposited into our checking account within less than a week of claims submission. And although we did not take advantage of this--they could have also directly paid the treating hospital instead of reimbursing us, further lessening the financial burden. Needless to say, we signed up for full coverage before the introductory trial expired. Even if our dog lives to a ripe old age and never has another illness, Trupanion will never recover from premiums the amount they've already paid in claims. Their customer service, sense of urgency, and standing by their policy has been impressive and I would not hesitate to recommend them to anyone who wants to know that they're buying the best for their family member.
Insurer: Trupanion
By: MC
These people act like they love my pet
My Brittany pup has suffered with excessive thirst and urination. I am on my third vet trying to figure out the cause. I wish my personal insurance was as forgiving as the Embrace plan. I compared it to other plans. These folks are the best.
Insurer: Embrace
By: Michael
Highest Recommendation to Healthy Paws
If you have a pet health emergency, this is definitely the company you want in your corner. They care about your pet and ensure your payment allowed gets processed and in the mail to you the same day you call them with the claim. A sincere thanks to Healthy Paws.
Insurer: Healthy Paws
By: Brenda
The best you could hope for
We love our girl but to be honest, she's a bit of a lemon. After multiple claims for a number of different issues, Healthy Paws has been nothing but supportive and more importantly, prompt with claim refunds. Couldn't be happier and will now never use another company.
Insurer: Healthy Paws
By: Adam
Great
Good coverage and once the claim is started the checks arrived in 2-3 days. Im pleased with this insurance. Everybody who we talked to at trupanion was very helpful.
Insurer: Trupanion Canada
By: Raz
Great
Good coverage and once the claim is started the checks arrived in 2-3 days. Im pleased with this insurance. Everybody who we talked to at trupanion was very helpful.
Insurer: Trupanion
By: Raz
Grateful for Reimbursements
This is my first experience with pet insurance and I am very glad that I decided to purchase it. Although my cairn/terrier is only 3 years old she has recently experienced severe bouts of colon and pancreas inflammation that required one middle of the night trip to the pet ER and two multiple-day hospitalizations at our vet. My retiree's budget was not ready for this and the reimbursements from Embrace-- which were prompt and in keeping with the policy agreement -- have been a source of considerable relief.
Insurer: Embrace
By: Jo
Very upset customer embrace made a huge error
No not hair with this claim due to embrace made an assumption on what the problem was and didn't conver it. The form clearly stated that it was intestinal not anything to do with increased my dog had major stomach surgery to remove the spleen and also esophagus cancer the obstruction thinking with cancer in the stomach area again and nothing to do with its ongoing issues but embrace Assume that it was so they did not refund the $1095 and then I was told because in Embraces mistake we have to now appeal for now the doctor have to call and back because of embraces error on their part
Insurer: Embrace
By: Patrice
Trupanion service
I love this insurance for my pet . Super affordable and reliable !! I have had my dog for a year and a half and she's a very energetic get into everything type of dog. So every time my dog has a health problem or has an accident where we need to rush her to the vet. My insurance is always there to help me out and I greatly appreciate it ! I wish this insurance had human care I would switch in a heartbeat :)
Insurer: Trupanion Canada
By: Brianna