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Total Peace of Mind
As Sophie gets older, I am seeing some changes in her... she's a little slower.. doesn't hear as well (that could be selective). She has been diagnosed with Cushing's Disease and her meds are a healthy chunk every month. Thank goodness for Trupanion - they covered her diagnosis and her treatment promptly and efficiently. They have even checked to see how she is doing! What peace of mind I have as she ages... but she will probably be her for a long while just out of spite.
Insurer: Trupanion
By: Carol
A little disorganized - this time 7/10
My dog went to the vet for back pain. The vet diagnosed her with IVDD, so we went to a specialist about a week later. I thought I would have to do an MRI, and I told to get a pre-certification by the person I spoke to at Embrace. Apparently it takes 10 days to guarantee a response. I was a little put off by this. If this was an urgent case I would not have 10 days to spare, I would have paid out of pocket and then crossed my fingers it would have got paid. Luckily I did not find out how this worked out.... I sent in my claims via email and followed up with a phonecall. I was told it was received and went about my merry way. 10 days later I checked it and there was an issue about the diagnosis. I had received no follow up call, no email notifcation. I found this on myembrace, which is a great tool. If I hadn't check it though - I would have never known! My second claim went in and this too had some confusion associated with it. It got associated to both my dogs and not one. It didin't seem to correctly active on Persia's account. Anyway 2-3 emails later it was corrected. The both my claims saddled mt renewal date and paid a lot out of pocket (deductible x 2).At first I was a little upset thinking I paid twice, until I called and got set straight. I think it may have been worth mentioning that in their response to me, considering I had two claims one after the other, to save me the initial frustration and calling back. That seems logical to me. BUT the people that work at Embrace are extremely polite and attentive. They asked my about my dog and were responsive to email. All in all I don't have much to complain about, I just want to flag they need a little more organization and thought in their claims process (the part that interfaces to the customer). I thought it was very promising that the initial vet visit and specialist were accepted as claims. If this had ended up being chronic this insurance would have served me well.
Insurer: Embrace
By: Stella
Pets are like people -- insurance coverage helps!
Embrace is a very caring and wonderful insurance company! Both my daughter and I have coverage through them for all our loving canine kids. Ours have been through different medical issues from ear infections and gastritis to cancerous growth removals and surgeries. Without the help of Embrace coverage we don't know how we could have been able to afford these bills! It was comforting to know we could give our girls the necessary medical treatment needed ,without hesitation, by having Embrace for assistance and still have our pets with us today and in good health and happy!! Soo rewarding! Just like us -- medical issues arise in life...unfortunately, so do they in our loving companions!! With the rising cost of veterinary bills , I would strongly encourage contacting Embrace!
Insurer: Embrace
By: Jeanne
zero coverage
I was unable to receive any coverage for my 6 month old puppy's skin condition. I paid over $1000 for 6 months of treatment, on top of paying their monthly coverage. I cancelled right away after rude and unhelpful calls with their service department. Would not recommend, seems they find a way out of reimbursement for illnesses their policies say they cover.
Insurer: Nationwide
By: Rachael
good
medication I am recommending for medication coverage. It has been very good. Other issues will review as they appear. This company in some ways improved but policy holders like me well. I am giving a ten for covering all medications with no issues.
Insurer: Pets Best
By: Lisa
Excellent service
Excellent service.
Insurer: Trupanion Canada
By: Kristinawalker
Excellent service
Excellent service.
Insurer: Trupanion
By: Kristinawalker
My dog owes his life to Trupanion!
I enrolled Cujo when he was a puppy and just before his 2nd birthday he was diagnosed with epilepsy. Trupanion has been amazing to deal with in all aspects of his coverage. If it wasn't for Trupanion Cujo may have had to be put down because of the costs. As an example I just bought 3 months worth of drugs that cost $460, within 48 hours of submitting his claim I was direct deposited $416.Thank you Trupanion for being there! As I always say "insurance is a waste of money until you need it and then it's worth every penny!
Insurer: Trupanion Canada
By: Lisa
My dog owes his life to Trupanion!
I enrolled Cujo when he was a puppy and just before his 2nd birthday he was diagnosed with epilepsy. Trupanion has been amazing to deal with in all aspects of his coverage. If it wasn't for Trupanion Cujo may have had to be put down because of the costs. As an example I just bought 3 months worth of drugs that cost $460, within 48 hours of submitting his claim I was direct deposited $416.Thank you Trupanion for being there! As I always say "insurance is a waste of money until you need it and then it's worth every penny!
Insurer: Trupanion
By: Lisa
You people are amazing!
You guys and gals are the BEST. Always prompt,friendly,cooperative.I truly enjoy doing business with you, and so does Grizzly.
Insurer: Trupanion Canada
By: Pat