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Boy, am I glad we have Embrace
Our lab/golden, Daisy, has had digestive problems on and off for the past two years. This summer it came to a head with terrible diarrhea for over a month. Our newest vet was determined to find the underlying cause - which has proved expensive. Daisy has had blood tests, x-rays, ultrasounds, and surgery to obtain a full-thickness intestinal biopsy. She's now been diagnosed with inflammatory bowel disease, pyloric stenosis, and protein loss enteropathy. She's lost 25% of her body weight, but she's started medications and a food her body seems to tolerate, so we are hopeful for a turn-around. We enrolled Daisy with Embrace when we adopted her in 2012 so we wouldn't have to consider cost if ever faced with a medical emergency. She's young, so it has indeed been a relief to be able to say to the vet, "just do it." Daisy's medical bills this year have totaled over $5,000 to date, but our costs have been about $1,500. I only wish that we'd opted for the Rx coverage. The many claims we've submitted have each been handled in about two weeks. As far as I know, there have been no questions about our invoices. Thankfully, our vet practice advocates for pet health insurance - Embrace is among those they recommend - and they're very cooperative in assisting with claim forms. That was not the case with our prior vet practice. I do wish there was more information available about the claim while it is being processed. Some dates we've had multiple invoices, or the amounts are confusing because they include non-covered costs. I've had to resubmit a claim once or twice due to confusion over dates. If I'd been able to see the details prior to the determination, I'd have been able to fix the problem (and get that check!) sooner. All in all, however, the experience with Embrace has been exceptional.
Insurer: Embrace
By: Stephanie
THEY ARE CROOKS!!!!
I CANNOT BELIVE THIS INSURANACE COMANY!!! THEY TAKE ADVANTAGE OF PEOPLE TRYING TO TAKE CARE OF THEIR FURRY KIDS!ORDASITSY TO HAVE PRICE CREEP WITHOUT YOUR SIGNATURE! LOOKED ON MY BILL AND BOOM $125 A MONTH AND THEY NEVER GIVE A DIME BACK! Always Always, USE VPI Insurance-Again this company is misleading TO SAY THE LEAST
Insurer: ASPCA
By: JEANNE
to good to be true
When I signed up I gave all my dogs history.Embrace excepted my application. I've been sending in claims all year long. Not once did i get reimbursted or a letter saying why. I just got a renewel notice and it went up $ 200.00. I called to ask why it went up and why they haven't paid any claims. They told me they didn't pay because my dog had a pre-codition. THEN WHY DID YOU EXCEPT MY APPLICATION AND MY $600.00 I'm very diappointed in how you run your company.
Insurer: Embrace
By: Rick
Excellent customer service.
Easy to submit claim forms. When I had to call with questions, the persons I spoke with were knowledgable, helpful, and very sympathetic.
Insurer: Trupanion Canada
By: Wendy
Excellent customer service.
Easy to submit claim forms. When I had to call with questions, the persons I spoke with were knowledgable, helpful, and very sympathetic.
Insurer: Trupanion
By: Wendy
Quick Handling of Emergency Claim
I can't say enough wonderful things about my first big experience. I have a 9 mos old Labrador. She ate something she shouldn't have and we spend the afternoon and she, evening at the emergency vet. The vet had a direct link to Trupanion so they could do an online filing of the claim for me. Within 2 days the claim was handled and paid. I received a check two days later. They paid as they said in the policy and I was thrilled since this was a very expensive visit. I shared my experience with another pet owner when I was at the vet getting the staples out. I had a not so pleasent experience with another Pet Insurance company so was thrilled that they delivered as I had hoped.
Insurer: Trupanion Canada
By: Wendy
Quick Handling of Emergency Claim
I can't say enough wonderful things about my first big experience. I have a 9 mos old Labrador. She ate something she shouldn't have and we spend the afternoon and she, evening at the emergency vet. The vet had a direct link to Trupanion so they could do an online filing of the claim for me. Within 2 days the claim was handled and paid. I received a check two days later. They paid as they said in the policy and I was thrilled since this was a very expensive visit. I shared my experience with another pet owner when I was at the vet getting the staples out. I had a not so pleasent experience with another Pet Insurance company so was thrilled that they delivered as I had hoped.
Insurer: Trupanion
By: Wendy
Health Paws: Fabulous
Tim,We appreciate your inquiry into our Miles recovery. We are delighted to inform that he appears to be completely back to normal though with him we have found a new definition of "normal". Goldendoodles are different... We are now huge fans of Healthy Paws Pet Insurance for their instant support of his treatment and have shared our experience with your company around the neighborhood. Thanks! Hank
Insurer: Healthy Paws
By: Hank
I'm blown away
I never thought I'd ever have anything good to say about an insurance company, let alone those that insure our animals (because they know we're sitting ducks.) I wish this company insured people. I cannot believe how efficient they are and their willingness to actually pay claims well and without any hassles! Embrace: Please keep up the great work and thank you.
Insurer: Embrace
By: Susan
Rufus - Dog's can have nine lives too!
I started with Trupanion many years ago after a very costly emergency procedure for Rufus. I have to admit that I considered cancelling at one point simply because I hadn't really needed to use the policy much. As Rufus has aged, Trupanion literally has saved Rufus time and time again. He has received the best medical treatments available and the best drug therapies. He has survived pancreatitis, ACL repair, a stomach bleed and cancer just to name a few. He is also living comfortably with arthritis in his old age. I have recommended Trupanion to absolutely everyone I know who cares about doing all they can for their pets.
Insurer: Trupanion Canada
By: Nicole