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Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Embrace reacts to claims as stated in the contract
Embrace acted in a professional manner to my claim for my puppy Cherish who had a seizure at a little over a year old.This was my first claim. She is on medication with blood toxic level test due to meds which will continue periodly. I highly recommend Embrace to all !!!
Insurer: Embrace
By: henry
Couldn't be happier
We've never had pet insurance before. When we got our puppy last year we thought long and hard about it. Just a year and a half later we view it as the best decision we've ever made. Our poor pup has had bouts of kennel cough and giardia. We've been able to get her the attention she needed with the peace of mind that comes with insurance. Working with the folks at Trupanion has gone very smoothly. They process claims very quickly and are genuinely concerned about the well being of our little Mocha.
Insurer: Trupanion Canada
By: Shelley
Couldn't be happier
We've never had pet insurance before. When we got our puppy last year we thought long and hard about it. Just a year and a half later we view it as the best decision we've ever made. Our poor pup has had bouts of kennel cough and giardia. We've been able to get her the attention she needed with the peace of mind that comes with insurance. Working with the folks at Trupanion has gone very smoothly. They process claims very quickly and are genuinely concerned about the well being of our little Mocha.
Insurer: Trupanion
By: Shelley
Great coverage - great service
Have had nothing but great service from Trupanion. I get emails when the claims are received, when they are processed and when they are finalized. And this whole process is usually done within 2 weeks of the claim being filed. Customer service when needed (very rare) has been exceptional.
Insurer: Trupanion Canada
By: Steve
Great coverage - great service
Have had nothing but great service from Trupanion. I get emails when the claims are received, when they are processed and when they are finalized. And this whole process is usually done within 2 weeks of the claim being filed. Customer service when needed (very rare) has been exceptional.
Insurer: Trupanion
By: Steve
Small surgery
I strongly support Embrace not only for offering their Wellness Programs, but also for a very prompt payment for the surgery and Wellness Programs. The customer service is top notch and I strongly recommend their service!
Insurer: Embrace
By: Bruce
Thank you Embrace for being there again!
Well, it happened again Emgrace and you were there to help pick up the pieces. This time it was Jessie the cat, he had swallowed a foreign object which meant another major surgery. Thank God the surgery went well and he's healed back to being a lovable pest! His sister Kimmie is happy to see her brother back to a certain extent and knowing that they can compare who has the biggest scar! Your response was very quick after I faxed over the claims and there were plenty. I appreciate your quick reponse and the first check was received a a few days later as well as the next check. Customer service was excellent and couldn't ask for more. Thank you very much for being there Embrace as you've always have. Sorry it took so long for me to write a review. Laura you have a great company and team keep up the great work. Thanks again! Sincerely, The Morales Family
Insurer: Embrace
By: Chris
EmmyLou Gives Trupanion a "High-Five"!
Our EmmyLou was diagnosed with a Mast Cell Tumor in March but following three surgeries, monthly follow-up visits, and ongoing chemotherapy, she is doing very well. With all the stress related to Emmy's condition, it has been comforting to know that Trupanion has been there for us. I am very pleased with the quick and frequently "same-day" response I receive each time I file a claim on Emmy's behalf. I couldn't ask for better service. The only thing I would suggest is that maybe the Trupanion staff could in-service those handling health insurance for humans on how to improve their services. One can only hope!
Insurer: Trupanion Canada
By: BethMarie
EmmyLou Gives Trupanion a "High-Five"!
Our EmmyLou was diagnosed with a Mast Cell Tumor in March but following three surgeries, monthly follow-up visits, and ongoing chemotherapy, she is doing very well. With all the stress related to Emmy's condition, it has been comforting to know that Trupanion has been there for us. I am very pleased with the quick and frequently "same-day" response I receive each time I file a claim on Emmy's behalf. I couldn't ask for better service. The only thing I would suggest is that maybe the Trupanion staff could in-service those handling health insurance for humans on how to improve their services. One can only hope!
Insurer: Trupanion
By: BethMarie
Covered surgery
My dog needed expensive spinal surgery. Of course we said yes and hoped that insurance would cover the procedure. A few days later Trupanion said they would cover 90% after out deductible. As we help our dog to heal we are relieved that we also don't have to worry about his expensive care!
Insurer: Trupanion Canada
By: F