216,496+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent Customer Service
I have been impressed with Trupanion's fast response when I submit a claim and their Customer Service when I have called with a question. When I submit a claim, I get an emailed confirmation right away. When they are reimbursing me, I get an email with the amount and the check arrives within a week. I did get preauthorization when my dog had knee surgery which helps on processing additional related claims and reimbursement.
Insurer: Trupanion Canada
By: Marie
Excellent Customer Service
I have been impressed with Trupanion's fast response when I submit a claim and their Customer Service when I have called with a question. When I submit a claim, I get an emailed confirmation right away. When they are reimbursing me, I get an email with the amount and the check arrives within a week. I did get preauthorization when my dog had knee surgery which helps on processing additional related claims and reimbursement.
Insurer: Trupanion
By: Marie
Great Service
We use this ASPCA insurance for both of our dogs and they have given us great service!
Insurer: ASPCA
By: Laurie
The customer service is Purrfect!
We have many pets, and put off buying pet insurance for years because it seemed so overwhelming. When it came time to make a decision, the people at Embrace were very patient answering all of our questions. We decided to purchase insurance with Embrace, and have been pleased with their customer service. Recently one of our cats had an emergency situation with a blocked urethra and required several nights stay in the ER as well as daytime care at the vets office. At the same time one of other cats hurt his paw. All of our claims were processed efficiently and timely!
Insurer: Embrace
By: Donna
We are impressed and happy with Trupanion
Our pup had suspected elbow displasia and TRUPANION covered the arthoscopy and follow up testing exactly as they claimed in their policy with us. They responded quickly and our benefit was paid very promptly. This is the first dog we have had pet insurance for and we are very happy we signed up AND with Trupanion.
Insurer: Trupanion Canada
By: Peg
We are impressed and happy with Trupanion
Our pup had suspected elbow displasia and TRUPANION covered the arthoscopy and follow up testing exactly as they claimed in their policy with us. They responded quickly and our benefit was paid very promptly. This is the first dog we have had pet insurance for and we are very happy we signed up AND with Trupanion.
Insurer: Trupanion
By: Peg
Happy with support
I have not had pet insurance before but was recommended to Trupanion by both a friend. Trupanion was quick to respond to my pet's claim/injury. In fact pre-approved the claim so I only had to pay my vet directly for the deductible and co-pay. Trupanion even called me on a Sunday afternoon to confirm pre-approval of the claim. Plus they've been quick to process claims for additional services arising from this injury. We've been very happy to date.
Insurer: Trupanion Canada
By: Jennifer
Happy with support
I have not had pet insurance before but was recommended to Trupanion by both a friend. Trupanion was quick to respond to my pet's claim/injury. In fact pre-approved the claim so I only had to pay my vet directly for the deductible and co-pay. Trupanion even called me on a Sunday afternoon to confirm pre-approval of the claim. Plus they've been quick to process claims for additional services arising from this injury. We've been very happy to date.
Insurer: Trupanion
By: Jennifer
Better than my Dental Insurance.
I wish that I hadn't had to file some claims, but that is what the policy is there for.Eventually, all pet owners face a crisis with their animals and sometimes waiting even twelve hours can make a difference in the outcome. I did not hesitate knowing that I had a policy in place with no preexisting conditions. One little glitch, but quickly and easily corrected with one phone call to the company representative. Checks were quickly mailed out and it will help with the overall veterinary bill. I really didn't know if Embrace would out since this was my first claim in five years. I have had poor experiences with another insurance company, but I am so glad that I went with Embrace back in 2010. Please pay attention to the fine print like deductibles and exclusions when looking at different insurance products.
Insurer: Embrace
By: Bruce
Do Not Trust the ASCPA for Pet Insurance
I got insurance for my dog Jetta about 3 years ago, as piece of mind after hearing from a fiend the cost of keeping her dog alive when he chewed up a toy and had to have surgery. I decided right then I couldn't afford to have a bill like that and would investigate pet insurance for Jetta. I had just recently adopted Jetta from the shelter and it soon became clear to my vet that Jetta had became incontinent due to a bad spaying when the Dr. nicked her bladder. Jetta will need to be on Proin 50 for the rest of her life to control the leaking. When I called ASPCA Pet Insurance and told them, they said there would be no problem, I had the top coverage and it would be covered at the 90% as detailed in the policy. I had nothing to worry about, HA HA HA. That was a joke. Not only was it not covered at the 90%, only a portion was covered, I was told to see the "acceptable rate clause", which DOES NOT DETAIL the actual rates. I was told by one of the reps, they cant publish these rates because they can change. Then, after a year of actually getting reimbursed at more like 30%, I was told I had a ANOTHER deductible I had to meet before anything would be covered again, the Continuing Care deductible. Would of been very helpful and really just basic customer service for the rep to of walked me thru that at the time of purchase. Additionally, after a year continuing care is NEVER covered at 90%, but now is only eligible for the 80% coverage. So now I spend about 50 bucks a month for coverage, plus the 100$ deductible for the coverage and another 100$ deductible for the continuing care coverage and even at that, they really only cover what they want. The Acceptable Care rates are not published so I actually never know how much of the Proin 50 will be covered, but because this awesome company didn't tell me about this "clause" when I spoke on the phone with them for over an HOUR, BEFORE I bought the policy, I am sort of stuck. Jetta is only getting older and as you will find out the older a dog gets the more expensive coverage is. Avoid this company, the customer service is pretty awful. The people on the phone are "nice" but the info they give you, which they will only point out if they don't want to pay, is CRAP. Even if they tell you something is covered they, there is another clause (in the small print) that says are not responsible for covering anything, even if you call and ask. What's the point of having customer service if the service they
Insurer: ASPCA
By: Maureen