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Pet parents across the U.S. and Canada have left over 217,070 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great communication throughout process :-)
Pet lethargic and abnormal behavior.Trupanion notified me upon receipt of claim and kept me informed during the claims process via email. The claim was processed quickly and I received a check and detailed easy to understand explanation of payment about 1 week later. I am very happy with Trupanion and would definitely recommend them to other pet parents.
Insurer: Trupanion
By: Ann
Money saver
Our 2 1/2 year old lab began vomiting a large volume of bloody gelatinous goo which was...disturbing, to say the least. We took her to our vet who sent us to an emergency vet who kept her overnight while performing a multitude of tests. I picked her up the next day along with some medication and a $2400 bill. We submitted a claim to Trupanion the next day and found their customer service to be very responsive. They kept us updated on the claim status as they gathered the necessary information from the vets involved and 2 weeks after the incident we were notified that a check was in the mail. After removing the cost of the vet exams (not covered) and our deductible, Trupanion reimbursed us $2000. Very satisfied! The only caveat is that the vet bill must be paid in full by the pet owner who is then reimbursed by Trupanion instead of the vet billing Trupanion directly. Overall we were very satisfied by our experience. The knowledge that we can afford to provide medical treatment for our dog without having to skip a mortgage payment gives peace of mind. Well worth the monthly premium.
Insurer: Trupanion Canada
By: Ken
Money saver
Our 2 1/2 year old lab began vomiting a large volume of bloody gelatinous goo which was...disturbing, to say the least. We took her to our vet who sent us to an emergency vet who kept her overnight while performing a multitude of tests. I picked her up the next day along with some medication and a $2400 bill. We submitted a claim to Trupanion the next day and found their customer service to be very responsive. They kept us updated on the claim status as they gathered the necessary information from the vets involved and 2 weeks after the incident we were notified that a check was in the mail. After removing the cost of the vet exams (not covered) and our deductible, Trupanion reimbursed us $2000. Very satisfied! The only caveat is that the vet bill must be paid in full by the pet owner who is then reimbursed by Trupanion instead of the vet billing Trupanion directly. Overall we were very satisfied by our experience. The knowledge that we can afford to provide medical treatment for our dog without having to skip a mortgage payment gives peace of mind. Well worth the monthly premium.
Insurer: Trupanion
By: Ken
Very satisfied
Very timely, veterinary offices filed my claim, and it was paid pronto!
Insurer: Trupanion Canada
By: Melinda
Very satisfied
Very timely, veterinary offices filed my claim, and it was paid pronto!
Insurer: Trupanion
By: Melinda
I'm Glad I Have It!
Have been very pleased--I have 4 cats and have used it for all of them--it had paid for itself many times over and lets me have more peace of mind when seeking treatment for their various aliments. I just wish it didn't have caps for treatments.
Insurer: ASPCA
By: Bonnie
Spectacular Service!
I couldn't be happier with Trupanion and their processing of my claim for Abbey's emergency C-Section. The processing was extremely fast. Everyone I contacted was helpful and thoughtful. I'm go glad we have insurance with Trupanion and we plan to add our new puppy to our policy, when she's old enough. Thank-you!
Insurer: Trupanion Canada
By: Abbey
Spectacular Service!
I couldn't be happier with Trupanion and their processing of my claim for Abbey's emergency C-Section. The processing was extremely fast. Everyone I contacted was helpful and thoughtful. I'm go glad we have insurance with Trupanion and we plan to add our new puppy to our policy, when she's old enough. Thank-you!
Insurer: Trupanion
By: Abbey
Gone in a gulp
Our puppy, Smoke, a five month old Labradoodle gulped down an article of clothing belonging to our granddaughter. It was a Sunday night so we took him to the vet emergency clinic where he was treated and discharged. The clinic filed the paperwork for us with Trupanion and we had our check in about a week. It could not have been an easier or smoother transaction. My first experience with pet insurance and I recommend it and Trupanion.
Insurer: Trupanion Canada
By: Mike
Gone in a gulp
Our puppy, Smoke, a five month old Labradoodle gulped down an article of clothing belonging to our granddaughter. It was a Sunday night so we took him to the vet emergency clinic where he was treated and discharged. The clinic filed the paperwork for us with Trupanion and we had our check in about a week. It could not have been an easier or smoother transaction. My first experience with pet insurance and I recommend it and Trupanion.
Insurer: Trupanion
By: Mike