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Pet parents across the U.S. and Canada have left over 218,878 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pleased with overall service and communications.
The only complaint I have is the length of time (5 weeks) that it took to process several of my claims.Otherwise the service has been very good and I would recommend Embrace to another pet owner.
Insurer: Embrace
By: Fred
Claim processing seems to be getting even faster !
I have two English Bullies - of course I have a lot of claims! Even when I have multiple claims they all get quick attention and processing. My checks come even quicker than before!
Insurer: Embrace
By: Toni
Excellent Coverage!
I obtained Embrace insurance for my dog when she was a puppy. Sadly when she was 2 1/2 yrs old she developed seizures that had gotten so out of control we needed vet ER services several times as well as some visits to a veterinary neurologist. Winnie now requires 3 medications to control her seizures. I have been amazed that Embrace has covered a large percentage of all of these costs, including the medications!!
Insurer: Embrace
By: Denise
Thank you Embrace Pet Insurance!
Embrace pet insurance has handled my pet insurance claims quickly and professionally each time I've submitted a claim. It's the best and I'm so glad I decided to get it for my sweet Annie. It was a life saver last year when she was seriously ill. I highly recommend it for all pet lovers/owners!
Insurer: Embrace
By: Iris
Highly recommended!
Excellent coverage for the price compared to other pet insurance companies. Figo app is an user friendly and their representatives are very pleasant to talk to with a caring attitude. I would give Figo a try if you are unhappy with other insurance carriers.
Insurer: Figo
By: Shamim Riaj
Love!
I love the personal customer service! Usually insurance companies are so impersonal, I really feel like Figo cares about my pet. I even got a personalized card in the mail after I filed a claim about taking my dog to the vet when she was ill. The app is very user friendly as well and makes filing a claim very simple.
Insurer: Figo
By: Casey Johnson
Excellent Customer Service!
I have not used the insurance that I started purchasing in January, so I can not say anything now about whether the insurance is good or not. Whether it provides the coverage listed. Whether it is easy to use. Whether I am reimbursed quickly for services covered, etc. WHAT I can comment on, is the customer service I received from Lauren when I first called with questions. She was very friendly and knowledgable. I had quite a few questions and she was patient and through. I feel confident that when I do have cause to use the insurance, it will also be handled in a professional and timely manner.
Insurer: Figo
By: Carolyn Brown
Healthy Paws is really there for you and your pets
I got Healthy Paws when I got my 2 dogs back in 2014. I opted for $100 annual deductible and 90% reimbursement on my claims. This year alone the reimbursement for just one dog alone will outweigh what I pay for the 2 of them in an entire year! I am so glad I have this coverage for their well being and knowing I don't have to worry about the high costs of unexpected veterinary visits. When I was looking for a pet insurer in 2014, my research led me to Healthy Paws and I found it was the best fit for me and my pets. Anytime I call them for assistance or questions on claims, they are glad to help answer any questions and go above and beyond to make sure that I am assisted until fully satisfied. They also always follow up with me to confirm that they did their job completely. I use the iPhone Healthy Paws app to simply take pictures of my invoices from the vet and submit any and all receipts for them to review to see if it is covered. Basically the only things that they have not covered, which I already know is not part of my insurance, has been things like preventative care (vaccinations and heartworm prevention.) I still submit it because i like them to have all of my vet visit receipts to keep my dogs medical records up-to-date as well as maybe they might cover me for something that I am unaware of- they actually told me this is a good idea just in case- I never know I might just get a reimbursement! The claims department notifies me via the app and email to let me know the progress of my claim from start to finish. My French Bulldog had to have unexpected eye surgery recently and Healthy Paws made sure to get me covered, get a reimbursement check on the way to me and even email me personally to check on her recovery and spread the love from their family to ours. For the little I pay per month for both dogs, knowing I have this peace of mind coverage from a top notch company really makes me an even happier pet parent than I would be if I did not have their protection. It really is the best. I would highly recommend Healthy Paws to other pet parents looking for the best pet insurance company out there.
Insurer: Healthy Paws
By: Denitra
Love these people
I was so appreciative of the way I was treated throughout this entire process. It was stressful enough that my puppy had dental surgery. This was the easy part.
Insurer: Trupanion Canada
By: Frannie