218,948+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,948 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Insurance and Customer Service
We have processed several claims this year and each one has been promptly processed (within 1 week), with reimbursement checks to follow. Their customer service is the best and everything is clearly spelled out in their policy - I know what's covered and what isn't.
Insurer: Embrace
By: Lauren
Difficult
I have had pet insurance with other companies. For my current dogs I tried Embrace when I first got these dogs as puppies. The rates are about what I paid with other companies, but the patient portal is maddening. There does not seem to be an option to opt out of it. Of course I don't access it daily, so I don't remember my user name and password. It would be easier if my claim details would be an attachment in an e-mail.
Insurer: Embrace
By: Susan
Efficient and thorough. Thank you.
Thank you Embrace. You were thorough and expedient in our claim process.I will spread the word!
Insurer: Embrace
By: Tug
Pets Best is one of the best decisions I have made
This is a duplicate review. The first review may not have made it through because of a computer error. I enrolled my dog Daisy in the Pets Best program to be able to think only about what is best for Daisy in the event of a health crisis. Such a crisis has occurred and Pets Best has lived up to its commitment 100 percent, taking the weight of financial concerns entirely off my shoulders. I will always be grateful to Pets Best for its commitment to me and Daisy.
Insurer: Pets Best
By: Arnold
Pets Best is one of the best decisions I have made
My reason for enrolling my dog Daisy in the Pets Best plan was to remove concerns about money from my thinking when it comes to her care, and simply do what is best for her. And that is what Pets Best has enabled me to do. Pets Best has taken an enormous weight off of me in a current health crisis. They have lived up to their commitment 100 percent, and this has made it possible for me to devote myself entirely Daisy's well being in this current health crisis. She is still under treatment and Pets Best remains in our corner. I am and always will be very grateful to Pets Best for helping both of us.
Insurer: Pets Best
By: Arnold
Peace of Mind
We purchased insurance on our rescue dog (Sassafras) when she was a puppy. At 3 years old she was diagnosed with epilepsy. Embrace has paid all of our claims for her epilepsy ER visits, and prescription medication which we are extremely satisfied with. My only wish is that all natural epilepsy drops and magnesium which we use to help control her seizures would be included as part of treatment rather then wellness. Besides that we are extremely happy with Embrace and recommend them highly.
Insurer: Embrace
By: Angela
Horrible
I wish I can give them 0. Sadly, my beautiful Pomeranian was really sick at the ER. After evaluation and treatment, he got better. We have healthy paws as his insurance since 2013. We have paid every month and never needed their services. The day that we actually needed them (after ED visit), they refused to pay examination fees! even in an ER setting! First, they made my claim process very difficult to submit and later, they refused to pay the majority and most expensive part of it. If your dog has to go to the ED, of course they need a physical examination in order to receive appropriate treatment, but Healthy Paws wont cover it. I love my dog, so I cancelled this insurance. I wont ever recommended to a responsible parent.
Insurer: Healthy Paws
By: Karla
The best decision we have made- using Embrace
Our 7 year Dashound has had three "issues" over the years. But every time Embrace has handled our claims quickly and efficiently. They are great to work with. I started with them when he was a puppy. Better safe then sorry. Best decision we ever made was picking/using Embrace. Thanks Embrace!
Insurer: Embrace
By: Jenn
Highly recommend Pets Best
I am so glad I chose Pets Best for Theo's care! My claims are always handled promptly, the rates are reasonable, and I now have peace of mind when Theo needs veterinary care. Our most recent claim was for a costly dental procedure, and the turn around time for reimbursement was just ten days. I highly recommend this company!
Insurer: Pets Best
By: Wendy
Pet peeing blood
Our pet had been urinating everywhere, we didn't know that he was ill until he started having drops of blood everywhere. We took him to emergency to find out that he had an infection. After a day of antibiotics he was back to his old self and started to gain weight that he lost. His claim was fast and I have always been satisfied with our insurance.
Insurer: Embrace
By: Karin