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Pet parents across the U.S. and Canada have left over 218,948 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Gone downhill
We have 4 dogs. We used to be very happy with this insurance plan. At last renewal, our premiums literally doubled and every claim is denied. What they classify as wellness vs. illness is interesting to say the least. The claim process has considerably (underline this word) slowed. And the website does not allow you to update or add to a claim. It gives you the tabs, but they don't work. I have tried numerous times. Pets Best will be losing our business when the policy comes up for renewal. There are many other companies out there with much better coverage.
Insurer: Pets Best
By: Linda
Keep File open and accessble
My cat, Monk, died and there are still open claims and they have already removed his file so I do not have access to it.
Insurer: Embrace
By: Nancy
My cat has better insurance than i do
I would never be without this insurance. Each time I had to use it, they handled it very smoothly. My cat has digestive issues and pancrease issues and without this insurance, I don't know what i would do. This is a must have.
Insurer: Pets Best
By: Janice
Excellent Service
Coincidentally right after I purchased pet insurance my Golden was diagnosed with Golden Retriever Pigmentary Uveitis (GRPU). It causes glaucoma and if detected late may cause loss of vision. I had no knowledge of this disease which is genetic in nature and seems to be spread from puppy mills. I rescued my Golden from a puppy mill and a cruel owner who died. My Golden will have his left eye removed in April. We are hoping to save his right eye.Just a heads up to Golden owners to have routine eye checkups by a Vet Opthalmologist if they suspect a problem or their dog comes from a mill.Finally, thanks to Embrace for great service and for covering my expenses.
Insurer: Embrace
By: Carl
Excellent!
Love this company. They are easy to deal with, have great customer service, and are very efficient in processing claims and keeping you updated along the way! My most recent claim was processed the SAME day I submitted it; amazing! Also, I find that the prices of coverage are reasonable and completely worth the peace of mind that pet insurance provides. I will continue to recommend them to friends and family. Great job, Embrace! We love you!
Insurer: Embrace
By: Angela
fast payment of covered claims
I appreciate the good communication and prompt payment of claims. I will renew my policy.
Insurer: Embrace
By: Margaret
Very pleased so far
I signed my 2 cats up with Embrace 4 years ago and haven't needed to file any claims until now. So far, I am very happy with the whole process and VERY happy I decided to go with Embrace for insurance. The initial claim was handled within 10 days (getting records from my vet, checking his medical records, etc.). Once that was approved, pre-certification for treatment of his lymphoma was ok'd in less than 24 hours. Also nice was the healthy pet credit that lowered Cooter's deductable - I didn't even realize that was part or the plan, so with all of the stress of a cancer diagnosis, that was a very pleasant surprise. Thank you Embrace for making this whole situation less stressful and allowing us to focus on taking care of our cat rather than worrying about money.
Insurer: Embrace
By: Shannon
Embrace is a Miracle
I will tell you upfront that I am suspicious of ALL insurance. Experience has taught me this. So when I split with my wife and my cat Tom - my best friend - started to spend loooong amounts of time alone while I was at work I became slightly concerned - especially when he began to have medical problems.They were nothing serious at first but they seemed to portend trouble ahead. After a visit to my local vet one of the techs there suggested Embrace to me. You know, just in case. I was hesitant but that particular visit had been pricey so I called Embrace on a fact-finding mission and immediately liked them - small company, very personalized service. I did coverage and a wellness plan and then hoped I'd never need them. That disappeared quickly as Tom suffered one thing after another over the next three months, having a hospitalization for IV treatment as he developed Pancreatitis, a form of Hep and Fatty Liver disease. Our time became a ouroboros - I had to work increasingly long hours to pay for his treatments and this left Tom susceptible to a degree of loneliness that, in the end, just perpetuated his problems. During this time Embrace was amazing. Honestly I didn't have the chance to pay into the account for Tom what they reimbursed me with their payouts, and those payouts literally saved my life. The initial costs for Tom's treatment were crippling me and seriously in danger of affecting me making my rent. Embrace gave me the chance to give Tom a chance. Unfortunately it ended up being Tom's time to go and he passed away last week. I called to cancel the policy the next day and two days later I received a sympathy card in the mail - personalized by every staff member I had spoken to at Embrace. It made me cry in the best possible ways. After this experience I can honestly say that Embrace is the best thing I did for Tom -and myself.
Insurer: Embrace
By: Shawn
AWESOME
EVERYTIME I HAVE CALLED I HAVE HAD A GREAT EXPERINCE. EVERYONE IS SO NICE AND HELPFUL, THANKS AGAIN. I SO WANT TO WORK AT EMBRACE.
Insurer: Embrace
By: PEGGY
Dental Extractions for My Dog
I believe i have one of your top policies. I pay over $400 a month for my two dogs. One of them had to have 9 dental extractions as well as a general dental cleaning. I paid the veterinarian over $900 for this procedure. My claim paid me $100. I do not understand why dental extractions were not covered for a larger amount.I am very angry about the results of the claim process. I have had my policy for my two dogs with you for over 8 years and have always been satisfied until now.I have referred other pet owners to you and have told my veterinarian I thought you company was great. Now I am rethinking all of that.
Insurer: Pets Best
By: Leilani