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Life saver
I've had very good experiences with Healthy Paws. I've had two 'catastrophic' events with my pet, and Healthy Paws helped make both situations much less stressful. They were very responsive, and the front end stuff (paperwork, etc.) was minimal. One caveat: My pet came to me from the shelter with different insurance. I'm not sure I would have changed away from that insurance if I knew that the viral respiratory condition he was diagnosed with while under the initial insurance would then be considered a preexisting condition by Healthy Paws. My pet gets a lot of colds that are not covered because it turns out the preexisting viral infection makes him more prone to them (I did not know this at the time I switched insurance companies). But aside from this one difficulty, I've had a flawless experience with Healthy Paws. Especially with my latest claim, that involved very expensive emergency surgery - for which I was absolutely not financially prepared. In a nutshell: Friendly. Easy. Quick.
Insurer: Healthy Paws
By: Sangeetha
Relief sought, relief fullfilled
When taking out a pet insurance policy on a nine and half year old dog, one might have certain skepticism as to how an underwriter might perform. We chose Embrace on the recommendation of a pet owning friend working in the insurance industry. Within three months Austin was diagnosed diabetic and a short time after had to have a cancerous tumour removed. On going treatment for both continues. Embrace has been true to its word / contract and timely in processing and paying on claims.Yes, we would certainly recommend this carrier. Giuseppe and Keith
Insurer: Embrace
By: Keith
Giant Raise in Rates - No Notification
I've had this insurance for a few years and they've always been good about paying out claims except one time where I had to hound them for a month and half. They are always very friendly on the phone. But today I noticed they took out an extra $20 on my account and when I called them up they raised the rate on one of my pets and I did not receive any notice. Apparently I 'rolled in' to a new policy which includes 10 new experimental medical treatments. I had no choice on whether I wanted to roll in to this or not, I didn't even know it was occurring. The rate that went up was only on 1 pet, the rate increase for my second dog will surely be coming up and I expect that to be double what this jump was because they said it's based on the age of the pet at enrollment. I really had good things to say about this company, but they lost all of that goodwill today. No choices, no notifications, just almost a doubling of a rate.
Insurer: Trupanion Canada
By: Tom
Giant Raise in Rates - No Notification
I've had this insurance for a few years and they've always been good about paying out claims except one time where I had to hound them for a month and half. They are always very friendly on the phone. But today I noticed they took out an extra $20 on my account and when I called them up they raised the rate on one of my pets and I did not receive any notice. Apparently I 'rolled in' to a new policy which includes 10 new experimental medical treatments. I had no choice on whether I wanted to roll in to this or not, I didn't even know it was occurring. The rate that went up was only on 1 pet, the rate increase for my second dog will surely be coming up and I expect that to be double what this jump was because they said it's based on the age of the pet at enrollment. I really had good things to say about this company, but they lost all of that goodwill today. No choices, no notifications, just almost a doubling of a rate.
Insurer: Trupanion
By: Tom
Fast response to claim
The response by Trupanion to my claim was was very quick as was the reimbursement. I could not have asked for better service.The reason for the 9 rather than the 10 is the $100 deductible for each problem during a calendar year. However, the deductible is explained up front, so it is no surprise.
Insurer: Trupanion Canada
By: Lewis
Fast response to claim
The response by Trupanion to my claim was was very quick as was the reimbursement. I could not have asked for better service.The reason for the 9 rather than the 10 is the $100 deductible for each problem during a calendar year. However, the deductible is explained up front, so it is no surprise.
Insurer: Trupanion
By: Lewis
It seemed to good to be true: It's not.
I can't believe how easy it was! I was expecting to fill out a tear-inducing form with pages of poorly-formatted and seemingly meaningless questions, but I didn't have to do any paperwork! There was a box to check and I gave it to the vet!! And I just got a message saying the coverage is on its way!!! I'm so happy. Sincerely love this company.
Insurer: Embrace
By: Laura
Excellent
Our dog, Dooley has been insured by Embrace for 8 years now and fortunately we have not needed to use it very often but this year he had some problems that required considerable veterinary assistance. Our vet faxed the bills to Embrace and in all cases they were handled almost immediately and we were advised every step of the way. Embrace takes the worry out of health care for our dog.
Insurer: Embrace
By: Harry
Rapid claim processing
As a policy holder for about 5 years now, fortunately we have healthy dogs and only a few claims. However, those few claims we have filed have been processed very quickly and the check received within 2 weeks. Trupanion settles claim much quicker and fairly than my human health insurance provider!
Insurer: Trupanion Canada
By:
Rapid claim processing
As a policy holder for about 5 years now, fortunately we have healthy dogs and only a few claims. However, those few claims we have filed have been processed very quickly and the check received within 2 weeks. Trupanion settles claim much quicker and fairly than my human health insurance provider!
Insurer: Trupanion
By: