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Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Healthy Paws ROCKS!
After a escaping to the outside and spending the night outside, and a scuffle with a neighboring territorial cat, our female, Taline, received some care at our vets. Once Healthy Paws received our claim, they promptly reviewed the documents submitted, and paid the claim within about two weeks. Then, our male, Zaboo, dug through a small kitchen garbage can, eating who knows what, and we feared an obstructed bowel. Thanks to our Healthy Paws insurance, I did not have to worry that I couldn't afford to do whatever necessary to bring him back to health. Thankfully, after a weekend at the vets and some meds...he simply had an upset tummy and is now back to his inquisitive, feisty self, and Healthy Paws, exactly as promised, handled our claim quickly, painlessly, and courteously, and even sent emails checking on them. How awesome! Human insurance should be so amazing!
Insurer: Healthy Paws
By: Laura
Hoping the hype about this company holds true...
This is the third pet insurance company I've had experience with. I thought it would be a good choice because of the unlimited lifetime benefits/unlimited claims. Now I'm wondering. Our little guy was adopted in six months ago. Three months ago he became extremely ill while out on a walk. I carried him home, called our vet, piled into the car and off we went. Everything is fine now, we don't really know what the cause was, and our expenses were under our deductible so there was no payout. That's fine. What caught me off guard is the fact that the emergency exam is not counted toward the deductible. When I read that exams weren't covered I guess mentally I heard "regular well visit exams aren't covered" not "no exam,despite emergency circumstances, will be eligible for claim nor does it count toward your deductible". So I'm thinking about changing companies. Not sure what I'll do. But it truly seems to me that the examination is a major part of an emergency treatment and should not be considered on a par with a regular well visit. I've given seven as a rating because the review won't go through without a rating. I'm not really sure how to rate this plan. They're honest--this point is listed in the policy--I just don't know how many other people will have the same reaction I had, that this is part of an emergency treatment, not just an exam. I'm just hoping things are better when I have something truly expensive pop up, as I know it will.
Insurer: Healthy Paws
By: Joanne
I can breathe!
My Boston Terrier had an eye that ruptured after a minimal eye injury. Healthy Paws really had our backs! With all over the non emergency bills, to the E.R. visiit to emergency surgery at OSU in Stillwater! I never even received a call asking any questions, justt emails telling me my claims have been processed and my refund is on the way. I couldn't believe! Really impressed. Thank you for all your hard and fast work you do, you honestly have our backs!
Insurer: Healthy Paws
By: Jessica
Healthy Paws
My 3 1/2 year old Dachshund, Macey, required major back surgery. Because she had Healthy Paws pet insurance she was able to have the surgery and physical therapy required to get better. She is doing great and is now walking well. She is still in physical therapy, but the doctor says she is well on her way back to "normal doggy life". Because of Health Paws I was able to get Macey the best care possible. The claims process took approximately a week or so, but the claims representative was there to let me know exactly what was needed to get the claim settled. I am so grateful that I chose Healthy Paws for her pet insurance. I reviewed many other companies and Healthy Paws seemed to be the best and after this I know it is. I have referred several people to Healthy Paws and three people have already signed up.
Insurer: Healthy Paws
By: Tina
Speedy & Responsive
After being a customer for one year now, my puppy has been through 2 ear infections and a terrible accident where she ingested plastic. Embrace continues to provide prompt responses, explanations of what amount is paid and why, and friendly customer service who assisted with my recent renewal. During my renewal, I was looking to increase my deductible and the associate provided me with 3 different options, listening to my needs and understanding the change I wanted to make. This customer service team and claims team continues to impress me.
Insurer: Embrace
By: Stephanie
slow and will not pay out
I have been with them a year. Mine is set up with no deductible so it should be a flat 90% coverage. I have tried to make 1 claim for about 200 and a couple small claims. After 6 months I am still waiting for the small amount they will cover from the larger claim and have heard nothing on the smaller claims. Now I have a 15% increase in my premiums. They do not respond to emails, even ones directed to individuals rather than the general query email.
Insurer: Trupanion Canada
By: Antonia
Best Pet Insurance!
I am so glad I found you guys. My doggie has been to see the vet twice within just a few months and it was expensive. So nice to know that I did not have to pay the entire fee and I got my reimbursement within a week. I laugh everytime I hear my neighbors complaining about how much they spent for the vet...Why? crazy. Just plain dumb to not have good insurance. One of them paid thousands and the poor doggie died anyway. Had she been insured and checked maybe the vet would have caught it earlier instead of panicking and having to spend literally thousands. I am VERY happy with Healthy Paws and I will stay with them as long as my catahoulan/pit mix is with me which will be hopefully a long time from now. Best customer service also.
Insurer: Healthy Paws
By: Marie
The Gold Standard of Pet Insurance
I have had nothing but good experiences with Embrace and their staff. Everyone is friendly and understanding and has gone out of their way to help me expedite things under time sensitive situations and I couldn't be more thankful. I have a 6 year old white boxer and have had Embrace since she was 6 months old and have recently added my 2nd new family member as well once we got him. If you are looking to get trustworthy pet insurance with a definite value, call them.
Insurer: Embrace
By: Brennen
Very Good!
Pleased to have the money available for our vet emergency but still a shock to have to pay for the vet and the GST. This left us out of pocket a significant amount. However, it made it bearable and doable to help our kitty. Wish there was an automatic 'pay directly' option as opposed to having to pay up front. The high costs make it prohibitive at times and makes it stressful to have to borrow from others.
Insurer: Trupanion Canada
By: Millie
Very Good!
Pleased to have the money available for our vet emergency but still a shock to have to pay for the vet and the GST. This left us out of pocket a significant amount. However, it made it bearable and doable to help our kitty. Wish there was an automatic 'pay directly' option as opposed to having to pay up front. The high costs make it prohibitive at times and makes it stressful to have to borrow from others.
Insurer: Trupanion
By: Millie