210,051+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,051 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Taz
people were great that i dealt with. i was a little disappointed that i did not receive the full $3000 per incident as stated. Answer was that they only allow up to certain plateaus per coverage.
Insurer: ASPCA
By: Robert
Pet's Best is FANTASTIC!!
My dog tore his ligament and required TPLO surgery. Pets Best had an incredibly easy claim filing process (scan bills and upload to website) and they direct deposited my reimbursement in about 10 days. If only health care for humans worked like this!!!!!
Insurer: Pets Best
By: K
Thoughtful and Prompt
I have had the insurance for almost 2 years when Buford was hit by a car and I had to rush him to the emergency room. He had a fractured pelvis. I submitted my claim online, which was totally easy. I submitted the documents they requested, they volunteered to help me with others and in short order they approved my claim and a check was in the mail to me. They were very thoughtful in asking about Bufords condition in a personalized emails. I was very impressed with their professionalism and kindness. Thank you for making a difficult situation better
Insurer: Healthy Paws
By: Tamara
Even better than my human health insurance!
I had only signed up for Healthy Paws (after extensive research and comparison) a month or two before my puppy ingested something and needed emergency surgery. It was SO EASY to just upload my claim via their phone app (just take a photo of it, that's it!), and within a week I had a reimbursement check in hand. No disputes, they covered everything they said they would! And they even followed up with me to check on how my puppy was doing. I wish my human health insurance was this easy!!Side note, when my kitty got sick and I submitted my claim to them, they contacted me because I had forgotten to have my previous vet send them his medical history (we moved last year). They offered to call my previous vet to get the necessary paperwork, saving me time and hassle - who does that?!
Insurer: Healthy Paws
By: Kelly
Didn't have to think twice, totally worth it!
Our 3.5 year old schnauzer mix, Max, developed a lump in the corner of his eye a few weeks ago. We immediately brought him to the vet, did a round of antibiotics, and got a quote for a lumpectomy and biopsy in the event that the antibiotics didn't clear everything up (claim 1). Unfortunately, the lump didn't clear up, so we started pro-op blood testing and scheduled the lumpectomy (claim 2 & 3). Especially since HealthyPaws developed their app, our claims experience could not have been simpler. We literally logged into the app, snapped a photo of our itemized bill for each visit and waited to hear from them. After the second claim when through, we received word from a customer service rep, Sabrina (who was fantastic), that they needed Max's medical records. She said we could email her the medical records and anything else related to Max's illness, and she would handle everything from there on out. We submitted Max's records and our last claim (3 in just 3 weeks) the night of Max's surgery, and by the next day were told that our check for 90% of the cost of his procedure was in the mail. With a $50 deductible, and over $800 in vet costs in just 3 weeks, we were seriously relieved! My fiance and I first bought pet insurance because of experiences our friends and family had where high emergency medical costs were sometimes life or death questions for young, otherwise healthy pets. We never wanted to be in that situation, so we did our research and found HealthyPaws. We couldn't be happier with their service and coverage, and have never looked back.
Insurer: Healthy Paws
By: Sara
AWESOME
Choco Boo is doing very well and is all slap happy! The ONLY reason I didn't give a 10 for overall rating is because they don't cover the cost of the D.V.M. . . . Otherwise I would have given a score of 10. Working with Trupanion was easy and went very smoothly. They finalized 2 claims and mailed our checks out within 10 days of receiving.
Insurer: Trupanion Canada
By: CHOCO
AWESOME
Choco Boo is doing very well and is all slap happy! The ONLY reason I didn't give a 10 for overall rating is because they don't cover the cost of the D.V.M. . . . Otherwise I would have given a score of 10. Working with Trupanion was easy and went very smoothly. They finalized 2 claims and mailed our checks out within 10 days of receiving.
Insurer: Trupanion
By: CHOCO
Wellness Claim Quick and Easy
I filed my dogs wellness claim, he was neutered. I faxed in my paperwork and a week later my claim was reviewed and reimbursement check was issued. Quick and easy! No jumping through hoops! I am extremely happy with the sevice this far.
Insurer: Embrace
By: Liza
Happy with claim processing
We have 2 small dogs and after being completely healthy for over 3 years, they both suddenly had health issues that necessitated multiple vet visits and medical procedures for both. I have been completely happy with the reimbursement of all of these claims, and appreciate the email updates during the processing. At one point I didn't understand the status indicated on one pending claim on their Embrace portal, and a customer service representative explained it fully and quickly by email. My only dissatisfaction is with the price of the premium for us this year; we are a military family and after living in the central US have been transferred to southern California and our premium prices were increased astronomically due to our geographic area.
Insurer: Embrace
By: Debbie
Thank god it was just a trial!!!
Received a trial package for a kitten I adopted from a rescue. Made claims in June 2014 for vet bills. Got back assessment excluding a portion of the claim saying they don't cover this type of illness ( originally I was told there were no exclusions). Then when I called they changed the reasoning saying it was a pre existing issue. What wouldn't be pre existing on a rescue kitten with 6 weeks coverage!?!?!?!?! Isn't the purpose of the trial to protect rescue adopters from unknown costs?????Anyways it took 3 months. Not the 4 weeks originally indicated to get a response from the first claim. Then my vet called to further discuss the rest of the bill first week of September and when I called today (October 27) they are telling me no call had been made to dispute claim?!?!?! I am so glad I did not buy into the policy. If this is how they service plan holders who are testing a service out to later buy, I can only imagine how I would be treated when they have nothing else to gain!!! Instead I have started a savings plan with the fees I would have paid which btw adds up to over $600 a year which is far more than I'm sure they would ever pay out anyways
Insurer: Petsecure
By: Natalie