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Just a terrific company with real people.
I had an unusual situation with my cat Skittles and I have to say that while I was happy with Healthy Paws up until Skittles, after Skittles I know I will never leave them. I found them to be a very compassionate and thoughtful company who took the time to listen to my situation with Skittles and it all ended very well. Highly recommended.
Insurer: Healthy Paws
By: Scarlet
My credit card was charged $84.60 during "Free Trial", was given false information
I though I would give Trupanion a try after spending a small fortune trying to keep my sick dog going before losing her several months ago. We adopted an amazing 2 year old rescue dog, and received a coupon for a 30 day free trial at Trupanion from the rescue agency. I called to set up trial, and was asked to provide credit card to begin trial and was told I would not be charged until the trial ended. I decided that I did not need this policy, so I called customer service and canceled the policy. Several days later, I looked at credit card statement and noticed an 84.60 charge from Trupanion which was put through the day of the cancellation. When I called to complain, the customer service rep that I spoke to told me it was not necessary to provide a credit card upon commencement of trial, and that a "check" has been sent to me for a full refund. I asked why wasn't I given a refund to my credit card, he said that "he had never heard of such a thing" and that in his many years of experience it was not possible to issue a refund to a credit card??? Very strange interaction - beware because their customer service folks seem to make this stuff up as they go!
Insurer: Trupanion
By: Ned Perotti
FAST Claim Payment!
I recently filed claims for one of my cats and the procedure from start to finish was fast and easy. I submitted the claim online, uploaded photos of my receipts and received my reimbursement not too long after notification of the status.
Insurer: ASPCA
By: Susan
Our dog's life saved!!
At the age of 2 1/2 our mixed breed rescue developed seizures. If not for Embrace we could not have afforded all of the diagnostic tests, neurology specialist and medications she has required! We were told by neurology that the most common cause of death for dogs with seizures is euthanasia because owners can't keep up with medical bills. With Embrace, Winnie has been seizure free for 6 months 😊
Insurer: Embrace
By: Denise
Healthy Paws is Top Notch!
If you have a fury family member, you need to have Healthy Paws Pet Insurance! Our fur babies are a part of our family and Healthy Paws allows us to provide the care they need and deserve without the worry of expensive vet bills. My baby, Rocky, recently had to have TPLO surgery and getting reimbursed for this surgery was quick and painless. They even sent a personal email asking how his recovery was going! Healthy Paws customer service is top notch and that really means something today, where good customer service is hard to find and robotic. I recommend Healthy Paws to all of my family and friends, and you won't regret having them on your side either. Thank you, Healthy Paws, for allowing us to keep Rocky healthy and giving him the best quality care he deserves!
Insurer: Healthy Paws
By: Tanya
Thankful for Embrace!
My cat Mozzi has a rare condition and recently required surgery. I'm so thankful we enrolled him in Embrace! Embrace answered all my questions and processed our claims quickly! I really appreciate having financial help so I can focus on getting my little guy completely health again!
Insurer: Embrace
By: TM
Thank goodness for you!
I just got my claim reimbursement form and the amount you paid out, which was great. I have been worried sick about my dog and my finances for days and am practically crying I am so happy that this is taken care of. My dog means the world to me and I think I would give up almost everything to make sure she is taken care of. Thanks for being there. I also got a call recently from a service person when I questioned my policy and she was the best!
Insurer: Pets Best
By: laura
Highly recommended!
I am so thankful Embrace was there for my goldendoodle when it was needed. She needs ACL surgery and it is covered under the plan I chose. Every claim was handled quickly and in a professional manner. It has been a pleasure dealing with the staff. All my questions have been answered. This company is great and I highly recommend it.
Insurer: Embrace
By: Susan
Terrific
We have been very satisfied with our pet insurance reimbursements. Our dog, a wire fox terrier, developed Cushing's with an adrenal tumor 5 years ago, and had we not had the insurance, it would have been a blow. He had to have major surgery and be in the hospital a week at UC Davis. Sadly, the tumor is back and uncontained and invading blood vessels such that we cannot have surgery. He is being medically managed, and again the insurance company has been wonderful and the staff, very kind and supportive.
Insurer: ASPCA
By: Jacquelyn
Good insurance to have!
I have been happy with ASPCA Pet Insurance. The only reason I rate them 8 out of 10 is because they don't cover the Chinese Meds and the holistic meds or vitamins and supplements that my dog needs due to allergies. One of the holistic meds he takes is Thorne Quercetin Phytosome which works like Benadryl without the side effects or taxing of the liver. This supplement has practically eliminated our vet visits for skin issues caused by allergies. I would like to see coverage for these types of supplements. Customer Service at ASPCA is excellent. The staff are friendly and informative when I call in for support. I highly recommend ASPCA Pet Insurance.
Insurer: ASPCA
By: T.