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New Client Experience
We are new to Trupanion and very excited we chose this company. Before signing up the customer service agent Stephanie Stern, was so helpful and answered all of my questions. She was amazing and part of the reason why we felt so confident this company was a good fit for us. We value transparency and that's what we received regarding deductibles etc. Thanks, Trupanion we know we are in good hands for Helga & Arnold! - The Dietz
Insurer: Trupanion
By: Kayla Dietz
Family Pets
This insurance company was referred by our veterinarian, so we felt comfortable trying it out.
Insurer: Trupanion
By: Susan
Not bad not great
For the price I pay the coverage should be better than it is. Claims can take a little too long. All said and done this isn't a bad insurance. Just wish I got more for my money being that I am on a fixed income.
Insurer: Spot
By: john hawthorne
Incomparable coverage
Rachel explained so many benefits I didn't realize were available. This is a plan every fur family should have.
Insurer: Trupanion
By: Eliza Fasbender
Satisfaction
I am extremely satisfied with the ease and speed in which my claims have been processed. I have spoken highly about Pets Plus us to several people who own pets and recommend they consider your insurance. Kudos to everyone who’s been involved in helping me with my dog, Pepper.
Insurer: Pets Plus Us
By: Vicki
Smooth experience from start to finish
Easy to upload documents and submit a claim. Very quick turnaround time with reimbursement.
Insurer: Fetch
By: Roxanne
Very quick and efficient
My claim was processed quickly and efficiently. I am very pleased with the level of service I received.
Insurer: Spot
By: New Dog Owner
Great company
Absolutely love pets best. They are friendly, knowledgeable, and explain well. Prompt reimbursement. You Rock Pets Best!
Insurer: Pets Best
By: Beth
Insurance. Good for large Procedures Only.
The response to my information submitted was excellent. Claims processed quick and payment indicated quickly as well. However, I am confused. When I signed up it indicated that I would receive 80% reimbursement. In most of the claim responses, I probably got back more like 25%. This is certainly better than nothing, but I may need to rethink what I am getting back for what I pay monthly.
Insurer: Spot
By: PATRICIA
This insurance is a scam! beware!…
This insurance will do anything and use any excuse to not pay claims. We have an adopted pet that was abused. So, they denied a claim for his allergies that he developed later due to the grass type in the yard. They decided that it was a pre-existing condition because they “ found lesions” in the vet report from the rescue. We appealed and our vet wrote a letter saying that the lesions were not allergies but due to abuse. Then , they said that he was viewed by our vet 2 days before the back out period!! All of that of course without talking about the premium increase! My daughter had 2 pets on the insurance, my son had one and we had 2. We all canceled!! It is a scam. Instead of paying premiums to them, I will put the premium in an account specially dedicated to dog care. No so called pre existing condition on a rescue dog, deductible or co-pay!
Insurer: Embrace
By: Patrice Gilles