210,051+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,051 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My dental claims were denied for my both of my dalmatians. My first one was a cleaning and an extraction (because she'd damaged it on a bone- which is supposed to be ACCIDENT) and PBI denied it. Said it was neglect! Neglect would have been to allow it to remain! The 2nd one was a cleaning that was also denied because they again said it was Neglect. I wasn't about to put my dog under anesthesia needlessly prior to this so the reason she was getting her teeth cleaned was because there was some tartar. It makes no sense to me whatsoever. Oh and I HAD to post pone her dental cleaning for a bit due to her having several cysts that popped up and the vet said they were a priority. We didn't do them at the same time because we did not want a higher infection risk to be present.
Insurer: Pets Best
By: Dina
Excellent Customer Service
I took Blu, our 1 year old Husky mix to the emergency vet early on Saturday, Jan. 3, 2015 as he was lethargic and had diarrhea. They took x-rays, blood, urine, and a fecal. The bill ended up being $760. I sent in the claim and it took quite a while till I heard anything so I called to see what was going on. It was Blu's first claim so they were waiting on another vet to send records but they were a new vet for Blu so he had not gone there yet. As soon as I told them he was not using that vet, I got a response on my claim the following day. When I called Embrace customer service they were very helpful and the phone call lasted only a few minutes.
Insurer: Embrace
By: Kristen
Best company ever!
I can honestly say that Healthy Paws has been one of the best companies I have ever worked with - and not just for pet insurance, but any type of company. My pets have been insured with them for over 3 years now and Healthy Paws is always willing to go the extra mile to help our pets when needed. They very quickly and honestly answer your questions and the claim process is so easy, especially with their new smart phone app. Being a Healthy Paws customer gives me the security and comfort in knowing that I can provide the best care to my beloved pets when they are sick or injured. I always highly recommend them to anyone who asks me about pet insurance!!
Insurer: Healthy Paws
By: Amoura
Outstanding Company and Coverage!
I got coverage for my puppy when I got him. Better safe than sorry I thought. I read a lot of reviews like you are probably doing now. Although all the reviews I read for Healthy Paws were good I had no idea what a truly outstanding company it was! My first claim took a couple of days to process because they had to send his chart from the vet's office. My second claim (submitted via their excellent app) was processed in under 3 hours! Then unfortunately we had to make a trip to the emergency hospital on a Saturday night. It was very stressful but far less so knowing that I had this amazing coverage and that all I had to worry about was doing what was best for my little guy! I submitted the claim late Saturday night and it was processed and approved Sunday! The bill for the follow up treatment and tests at his regular vet was approved in less than three hours from the time it was submitted! They even sent an email checking on him! But hold onto your hats! I had to go back to the vet because he got kennel cough at the emergency hospital. I got the email the claim was being processed and ONE minute later got the email saying his claim was complete! ONE minute! I could not be happier with the company and just signed my golden doodle up as well! If I could give them a million stars I would!
Insurer: Healthy Paws
By: Laurel
Wonderful!
Our dog has a mast cell tumor which required surgery to remove which costed over $900!! We were so glad that VPI came through in such a timely manner and covered all but our deductible!! We are extremely satisfied and have already recommended VPI to our pet owning friends!!
Insurer: Nationwide
By: Erica
Excellent turnaround time and communication!
I've been a client for many years and I an consistently impressed with the high level of customer service and high quality of claims processing. They are awesome! Wish they could handle all our people claims too. :)
Insurer: Embrace
By: Rebecca
Excellent !
The speed and simplicity of filing my claim and getting a check was better than I could have imagined. I took a picture of my invoice from the emergency vet using the iphone app and I had my check within the same week
Insurer: Healthy Paws
By: Grant
No complaints on first claim
My flat-coated retriever had an episode of vomiting, infection of his prostate and bladder that require a visit to the ER as well as a followup with my regular vet. My claim was paid promptly and was what I expected. VPI made it easy.
Insurer: Nationwide
By: Cheryl
Great! Totally Worth It! Highly Recommended
I have been using Healthy Paws for close to 1 year now and I think that they are awesome. As long as you meet your deductible and submit invoices correctly, etc. you will be reimbursed in an extremely timely manner. I am covered at 90% and have had a great experience with this company. The office visit fees and preventative medications like tick, flea, heartworm are not covered, but HP has covered everything else. My dog also had to have a major surgery while we had the insurance for less than a year and HP did cover 90% of the surgery. I HIGHLY recommend this insurance. It will save you a lot of money and headaches in the long run.
Insurer: Healthy Paws
By: Laura
Very happy with our VPI policies
We have the highest coverage plans for both of our dogs and every year they have paid for themselves in coverage we have received. From a couple emergencies to an ACL surgery and dental care, we get the full use from our plans and are very happy with them.
Insurer: Nationwide
By: Ben