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Excellent customer service!
We adopted our six year old lab from a lab rescue foundation. Thank goodness we decided to get HealthyPaws Insurance for her because five months later she became very ill with Hemorrhagic Gastroenteritis. We submitted the claim the night we brought her home from the hospital simply by taking a picture of the vet bill and uploading it via the HealthyPaws iPhone app. We received an email response almost immediately. The customer service and claims reps were all very sympathetic and helpful. We received a reimbursement check within a few days. We are very impressed and highly recommend HealthyPaws!
Insurer: Healthy Paws
By: Sharon
No hassle claim
My male cat had a urinary tract infection and had to have a catheter inserted and was on an IT for several days. Healthy Paws came through with the reimbursement in about 3 weeks. Very professional, no hassle claim.
Insurer: Healthy Paws
By: Kevin
Years of excellent, personal, caring service
I purchased my pet insurance when my Shih-Tzu, Cappy was 7 and had just spent 5 days at an emergency vets ($$$). Having the insurance has been the best investment in her health that I have ever made. When processing claims I have been given personal attention, the claims processing is so easy, these folks understand pet owners. And recently at 14+ years old my dear old Cappy suffered a heart attack, which within days brought us to the end of her life. ASPCA was there for me, personally calling to share their condolensces and help me process my last claim. Such kind, professional, compassionate and prompt service is above and beyond my expectations. Thanks You, especially to Robert and Shelly. I will own a pet again soon and will insure my pet with ASPCA Pet Insurance... always. Thank you so much.
Insurer: ASPCA
By: Andrea
Excellent Service by friendly professionals
When our little doxie had to have a hemi-lamenectomy, we were all so upset. But we did not have to worry about the bills. We were reimbursed quickly by Pets Best and it took away some of the worry we were experiencing. I highly recommended Pets Best as they have hired quality employees who provide quality service with care.
Insurer: Pets Best
By: Roberta
Lifesaving for my dogs- literally
It has been a hard few months for us, and the dogs have of course managed to get ill/have accidents at the worst time. Within a week one dog had ingested Coumadin after sneaking into the garage where a mouse tray was set, one dog needed a skin biopsy, and one was coughing nonstop. It helps to have the comfort of Healthy Paws when we face an emergency. We appreciate all the help and quick turn around for claims!
Insurer: Healthy Paws
By: Afshan
Soooo Happy with Healthy Paws
After reading nothing but positive reviews about Healthy Paws I decided to go with them when Coco was about 8 months old. After about 5 months I took Coco to the vet for a urinary tract infection. After further testing, she was diagnosed with cystitis. I have never had a dog before so I never had pet insurance and didn't know what to expect. That said, I had a few questions to ask when I had to submit the claim. Customer service was excellent and the process couldn't have been any easier. All I had to do was take a picture of the bill with my phone and send it in. Shortly after, I received an email that they were reviewing my claim. The following day I get another email stating the claim status is completed and they will be mailing my claim reimbursement check shortly. Well a few days later, I received a check. A week after that I received another email from Healthy Paws to see how Coco was doing. I am so happy with my decision to go with Healthy Paws and would definitely recommend them to anyone looking for Pet Insurance. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Elizabeth
Very happy with VPI
I have had animals for years and have spent a lot of money on vet bills so when I got a new puppy in 2012 I decided to try getting insurance. Since that worked out well with the care plan and the comprehensive plan, I enrolled our older German Shepherd and a few months after that she needed surgery on a burst disc. VPI paid over 1/2 of that expensive procedure. To me, that was impressive and they always pay the claims quickly and with no issues. I am happy to have any amount reimbursed and wish I could have the same kind of thing for my horses! I have now added my new kitten to the plan and have already had to use the insurance - again with quick reimbursement and no questions asked. Every person I have spoken to at VPI has been extremely polite and helpful. I am very happy with my experiences.
Insurer: Nationwide
By: Sharon
Outstanding!!
Trupanion has excelled in their support of us and our dog!! We recommend this company to every pet owner!!
Insurer: Trupanion Canada
By: Jo