215,886+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,886 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Used to be better
When I first came to ASPCA, they were so friendly and checked on my pet. I have been with them about 5 years with only one $80.00. claim which was processed very quickly!Now my rates have gone up without notice saying my dog is 10, we charge for senior dog now, again no notice. Well my dog was hurt very bad and I finally submitted a claim, they never have called, emailed or contacted me in anyway to verify they received the claim. Still waiting for reimbursement, called to check on the status and to see if they even received it and the customer service rep. was far from when I first started. I asked why it is taking so long and why no foloow up call like they used to. She said MAM, we used to be a smaller company and could offer faster money turn around and have more time to check on the pets but we are a much larger company now and I would have to wait longer for my money then I used to.!!! so much for this company!!
Insurer: ASPCA
By: Susan
My sweetie had a cancerous lump
My family dog had just died two months before and now my furry kid had a cancerous lump. I was so worried that i would not be able to afford to take care of her. We were lucky, it was early and treatable and we had insurance. I was able to schedule tests and procedures to make sure that nothing had spread without worrying that I was going to go broke. the claim process was beyond easy.
Insurer: ASPCA
By: Jennifer
Amazing Company!!
Incredibly easy claims to submit with very quick reimbursement!! I highly recommend this company!!
Insurer: Embrace
By: Carol
Worth it!
I was skeptical about needing pet insurance but I'm glad that I purchased insurance with Embrace. Our 7-month old Golden Retriever has had several overnight visits at the animal hospital and Embrace promptly settled each claim. Hopefully she grows out of this puppy phase of eating everything in sight but until then we're very pleased with Embrace's coverage and the simplicity of completing claims.
Insurer: Embrace
By: Brian
First time having pet insurance
I am new to the pet insurance world; however so far so good. I have two pets and Embrace has covered everything so far. I don't have any complaints they communicate and they email me as well. I love the fact they keep me in the loop on what is going on with each claim that I have submitted.
Insurer: Embrace
By: LYNNETRA
Caring Embracers
Thank you for not only having a process that is quick and thorough, you also have caring staff who not only address your questions, but wish a speedy recovery to your pet :) I have had outstanding customer service over the last 5 years and the Embracers have always been friendly and knowledgeable. I appreciate the kind customer support. thank you
Insurer: Embrace
By: Charon
Best pet insurance plan!
I have had Embrace pet insurance for less than a year now and insure both my 5year old dog and 9 year old cat. I thought that it was going to be expensive to insure such an older pet but it wasn't. I am happy that I got it as they have made it possible to get the care that the animals need without fearing that I won't be able to afford it. Thank you Embrace for all you do!!
Insurer: Embrace
By: Marjorie
Thank you for helping ONYX the Pug
I have been with PetsBest for Onyx my Pug for many years.Thankfully he has remained in good health; and I think the last time with the exception of March 8, and the week after I had to use insurance was over 5+ years ago. I am Thankful that I have it, but found the process a little more time consuming them from years ago. All and All the CS team called the Emergency Hospital, and explained about an itemized bill when I lost patience with them; only to have to go back the week after, and them ( the hospital) finally getting the point about the bill. Anyway that was excellent CS service, which I am Thankful for. Lastly as Onyx turns 10 in August; I have to weigh my options for which plan I can afford , with what deductible......
Insurer: Pets Best
By: Margot
Better than Human Health Insurance
We have a 3 year old Doberman that loves to run and play. After one of our trips with her to the dog park we noticed that she came home limping. We went to the vet who took X-Rays and then called in the orthopedic vet that informed us that she had a torn ACL and needed surgery. After hearing this I called and spoke with Jeff at Healthy Paws pet insurance who went over with me how to start a claim. I submitted all of the paperwork that I had. Once Healthy Paws had my Vet names as we switched from when she was a puppy Haley reached out to the Vet and helped me get through the process. They were doing more than I had hoped for. Every person I came in contact with at Healthy Paws was great. They always asked about how our 4 legged child was doing. I am very thankful to have Healthy Paws pet Insurance. Within 3 weeks after the surgery the claim was settled and we had a check a week later. The hardest part was on my end getting the Vets to submit the proper paperwork. I have told all of my friends about Healthy Paws and what a great job they did to help complete the claim. I can't imagine ever having another pet without Healthy Paws in my corner.
Insurer: Healthy Paws
By: Louis
Best decision i've made with puppy insurance!
GREAT customer service! we were reluctant to get puppy insurance, but it was a great decision. Our dog ended up getting sick so the insurance was well worth the multiple vet appointments! the customer service is always very friendly and professional. i would recommend if you are on the fence about getting puppy insurance that you would do it through embrace, you wont be disappointed!
Insurer: Embrace
By: Thomas