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Surprising Service !!
I have been fortunate to avoid any claims with my Jack Russell terrier. However she recently had an issue that required some vet visits and blood work. The situation is still open and may require further treatment, but Pets Best Customer Service suggested that I send in the bills I already had so they could start processing them.After submitting my claim I immediately got an e-mail that it had been received. Within 5 days after that I had an explanation of benefits and notice of amount they were paying. Amazing turn around for my reimbursement....wish all insurance companies were this efficient. I am glad I chose this company....they treated me like a valued client, not just a number.
Insurer: Pets Best
By: Karen
Healthy Paws to the rescue
I never had pet insurance until my daughter recommended Healthy Paws for my new Yorkie puppy. Sure enough, he had a condition that required surgery after only a few months. I submitted the claim, had an immediate response and a reimbursement within a week. They do what they say they are going to do, no questions asked. The process using the app couldn't have been easier.Excellent company, excellent customer service! I highly recommend them.
Insurer: Healthy Paws
By: Gerry
new with ASPCA Insurance
I insured my beloved dogs --Ramone, GoGo & Eos-- with ASPCA Insurance about 3 months ago. Unfortunately, Eos fell ill and I had to bring her to the vet. I put in a claim for the the services she received with ASPCA. From the get-go, throughout the entire claim process, and ending with receiving reimbursement and a follow up call to inquire about Eos' well-being, I found their system easy to navigate, and each person I spoke with there to be courteous, efficient, and as it seemed to me, genuinely caring about my pups. I am very happy I selected ASPCA Insurance for my pups. I am also happy to report that Eos is doing great!
Insurer: ASPCA
By: Rick
Waste of money
I was a former ASPCA Pet Health Insurance customer, but cancelled today because all three of my claims were denied. I had to draw the line when my dog's recent visit to the vet (including xrays and treatment) was denied on the basis of being a "pre-existing condition." He had eaten a plastic mouth-guard! How is that a "pre existing condition" and not an accident? When I called customer service to see why this wasn't covered, she said it was considered a preexisting gi problem and that the vet didn't find evidence of a foreign body. This is a lie - our vet has pieces of the mouth guard that Luke vomited up. The other claims that were denied were for an ear infection and conjunctivitis. I had the level 2 plan, which is supposed to cover accidents and illness. I think this whole pet insurance is a scam, and I will let everyone know about my experience.
Insurer: ASPCA
By: Liz
excellent service
I signed up for Embrace in November and I recently had to submit a few claims. The service has been excellent! Customer service reps are polite and knowledgeable. I would highly recommend Embrace to my friends! Thank you for great service!
Insurer: Embrace
By: Diane
Timely and consistent
I have had this insurance for my Great Dane for over 5 years. Fortunately I have not had to file many claims over that period of time. However, for those larger vet/specialty bills, ASPCA insurance has processed and paid the claims quickly and consistently. I feel comfortable with the the level of protection they provide in helping offset the cost of my dog's medical visits.
Insurer: ASPCA
By: Julie
My Pug Cooper
ASPCA PET INSURANCE has been a godsend. When Cooper had his gallbladder burst their claim service was extremely fast. The claim ended up being well over $10k and they paid a good portion. I would have done anything to save my dog but having the insurance made the event less stressful. It has been over a year and Cooper is back to himself. Another thing ASPCA has done well with is Cooper's allergies. I could not be more pleased.
Insurer: ASPCA
By: Jerry
Professional
I was given a response to my vaccinations claims quickly and professionally.
Insurer: Trupanion Canada
By: Nevena