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Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Slow to process!!!!
My labrador had an accident at the trainer's that required emergency surgery. It took almost 6 weeks for my claim to be processed! First it was denied because Embrace put the wrong date on claim. Second, they requested her medical history from the wrong fax number. When I called to correct the problem they wouldn't allow me to send them the records.
Insurer: Embrace
By: Corbet
Very sick Dobie boy
I have been with Pets Best for almost 7 years. Over those years our Dobie 'Brees' has had several health issues. His latest issue seemed to be a mystery to all three of the veterinarians who examined him. Brees was in horrible pain, lethargic and listless. Many radio graphs and blood test later it was finally diagnosed as a possible immune deficiency. Pets Best has been at our side through all of these difficult times. I can not praise them enough for reducing my worry about the cost of Brees' tests and medical treatment. They have handled each and every claim expeditiously and to my full satisfaction. All I can say in closing this review is: "If you have a pet, insurance is something you should really consider. You never know when an emergency might arise and as your pet ages, it is likely that their medical expenses will increase. Pets Best has been absolutely wonderful in handling my claims and in letting me get the best medical care possible for my Doberman."
Insurer: Pets Best
By: Elisabeth
Great claims process
This year our dog has had several health issues and he has needed to see several different specialists. Embrace has been paying out claims for each visit once we met our deductible.
Insurer: Embrace
By: Beata
Great Value, excellent service, no surprises
This company is fabulous! Very easy to use. Website is user friendly and all comprehensive!
Insurer: Embrace
By: Stacey
Never worry about getting care for pet with Embrac
I am so pleased with Embrace. When my dog Chloe needs care I dont have to worry about how I am going to give her the best, I know I can with Embrace. Wether she needs to go to the vet or emergency room I never have to worry about how I can afford It. Without that hanging over my head, I am able to get for the best care possible. Embrace employees are extremely friendly and efficient in answer any questions. I have never had a problem . I have had them for two years and recomend them every where I go.
Insurer: Embrace
By: Lisa
Pet insurance is a blessing!!
So extremely happy I have pet insurance and absolutely recommend everyone gets it! Having pet insurance has allowed me to hVe peace of mind and no heart breaking thought or decisions about being able to do all I can for my pets. Both my dog and cat ended up having a condition or illness this year that I would have never been able to have afforded but was able to allow the veterinary staff to do everything they could and save my beloved pets! PetsBest is a pleasure to work with! I call anytime I have a question about my policy or a specific pet and their coverage etc and everyone is always very nice and helpful! I have already urged all of my animal loving friends to get pet insurance as well!
Insurer: Pets Best
By: Kelly
Fantastic service
The company representatives were competent, caring and efficient.
Insurer: ASPCA
By: Deborah Cole
It's a scam
I have had pet insurance through pets best for a year now and have not been pleased. They take 66 dollars a month from us and then when we file a claim for something, accident or illness related, nothing seems to be covered. It is not worth the monthly premium for the minimal coverage they provide.
Insurer: Pets Best
By: Gretchen
OUTSTANDING
Health Paws continues to exceed my expectations. Recently my puppy broke a large permanent molar. Healthy Paws covered the cost for him to have a vital pulpotomy that essentially resulted in the preservation of the tooth. I was pleasantly surprised that Healthy Paws would cover a dental procedure and appreciated that personal follow up on how he was doing a few days later. THANK YOU so much.
Insurer: Healthy Paws
By: Martina
Awesome!!
I didn't know what to expect upon my need of your company with a claim. I can't say enough good things about you. The vet hospital took Franks policy number and everything was looked after by the stafff there. I was so upset by my dauschunds condition I was not capable of dealing with the paperwork. I didn't have to and your company was speedy with an approval for the vets request for surgery etc. Frank was in surgery within 4 1/2 hours from paralyzation and I feel that this is so important to his recovery. Again, you have come thru with post-op therapy. Thank you. Our bills are over $8700 at this point and I have paid about $2200 only. I would not have been able to afford all these bills on my own. Best thing I have ever done getting insurance.
Insurer: Trupanion Canada
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