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Pet parents across the U.S. and Canada have left over 215,882 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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One of the best things we have ever done!
Embrace is great!! easy to use......responsive.....updates come timely.....great experience for a first time pet owner! SOOO much easier than insurance for the other members of our family.
Insurer: Embrace
By: deb
More companies should operate like Embrace!
In today's world where we deal with so many different companies every day, it's important to recognize companies like Embrace that provide an outstanding customer experience instead of just complain about the bad experiences. Their processes and communications are clear and concise, and ensure that the customer understands every step of the way. Every employee I've ever worked with throughout the claim process has treated me respectfully and treated my claims with the utmost care and professionalism. Kudos to all, and WOOF from my Bear!
Insurer: Embrace
By: Michele
Great service, no hassle, quick turnaround
We are so impressed with these guys (and gals) at Embrace. They process the claim and send a check before the credit card bill arrives. Sweet! The nicest thing is that our vet will file the claim for us; they do this for Embrace policy holders (but NOT for those of the other insurance companies) because it's easy for them and keeps us happy. We have not had any major illnesses, but I think we've already gotten back in nine months nearly as much as the cost of the policy. It adds up fast.
Insurer: Embrace
By: Tom
Amazing options, service , application and rates!
Great rates with awesome options, also keeping in touch with their customers with a lot of tiny goodies over the corner.
Insurer: Figo
By: Shehryar Hussain
Please read, this could happen to anyone
I have always carried pet insurance on my dogs (and I recommend that all do this). I chose ASPCA insurance based upon the reputation of the ASPCA. Our plan ran from January to January. In december a routine exam showed my dog was anemic. Initial testing ruled out the common causes. Further testing continued into January, where a serious autoimmune disease was diagnosed. To my shock all claims after January 1 were denied. Why? because the insurance has a clause that coverage for any continue cannot continue into the next plan period. So since my dog got sick in December, we only had two weeks to diagnose and treat this condition. May I point out that they denied me any further coverage before we even had a diagnosis. So much for my fancy Level 4 plan. Run like the wind from this insurance company.
Insurer: ASPCA
By: D.
Not surprised
Took our 10 month old kitten in for unspecified pain in the rear end. Physical exam showed no obvious injury. Blood work came back normal. Vet expressed her anal glands as a possible cause was sent home with pain meds. During the exam the vet on call noticed she had she oral issues with her adult teeth. Embrace has now decided our visit was for dental issues and never even addressed the reason we took our kitten in. We made a separate appointment for our kitten to have her mouth evaluated by our regular vet who sent pictures to the specialist. I notice looking at our online pet portal that our kitten is now listed as having diarrhea as a pre existing condition when she was less than two months old. Embrace came highly recommended. I feel a bit disappointed and thankful this wasn't a full blown medical emergency. Now I have to wonder if they're going to use baby kitty runs as a reason to cover nothing the rest of her life.
Insurer: Embrace
By: Marsha
Our Pets are our Family, they also need health Ins
I purchased ASPCA Pet Insurance and with in a little over a week I made a claim. I had my puppy neutered. I was amazed at fast response and payment I received. Also the amount I received. I have told my family and friends who also have pets. My husband in Sept. of last year. I got my daughter a puppy I did not have health Insurance on him and he had got into poison. That I did not know my husband had put out. And he died. This time I made sure that her puppy would be protected. I was going to make sure this one will not die on her. He is a shih tzu and she named him Fluffy puppy. And takes him everywhere. Even puts him in a baby carrier and then walks around Walmart. He is her best Friend and I am going to keep making sure he has health Insurance and I think if you want a pet then they need insurance just like us. Because they are family.
Insurer: ASPCA
By: Sharon
Fantastic..an insurance company that covers you.
Healthy Paws response time is unbelievable. No sooner do I make my claim but I get an email acknowledging such. A day later or less I get a notice that my claim has been processed and completed. At that point I can see how much my check will be. Since I know the particulars of my policy, it never differs from my estimate. I have a $100 ANNUAL DEDUCTIBLE with a 90% co-insurance plan. It is reasonably priced compared to other programs including ones offered by my veterinarian. My vet actually now sends in my claim directly from their office to speed up the process. However, I can make the claim myself from my cell phone or just scan it in and make it on-line. The staff is great. If you have a question they have an immediate polite, friendly answer. They are not doing you a favor by answering the phone.
Insurer: Healthy Paws
By: Richard
Love love LOVE Trupanion!!!
Trupanion has been there throughout my (fairly healthy) dogs life. They're customer service is fantastic! My claims have been paid directly to my hospital while I was paying! So i never paid my whole bill, only my very small portion! It was awesome. Love the company, love the coverage, never had a problem with 3 other pets previously either. Their prices are slightly more than other quotes I got, but you get what you pay for - a high quality company!!!
Insurer: Trupanion Canada
By: Alex
Love love LOVE Trupanion!!!
Trupanion has been there throughout my (fairly healthy) dogs life. They're customer service is fantastic! My claims have been paid directly to my hospital while I was paying! So i never paid my whole bill, only my very small portion! It was awesome. Love the company, love the coverage, never had a problem with 3 other pets previously either. Their prices are slightly more than other quotes I got, but you get what you pay for - a high quality company!!!
Insurer: Trupanion
By: Alex