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Pet parents across the U.S. and Canada have left over 217,342 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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If only Human Insurance worked so easily
It is such a simple process: you take a photo of your invoice and upload it via the app. In a few days they let you know how much you will be reimbursed and you receive a check a few days after that. Plus they actually care about animals. After our dog had to undergo an endoscopy they wrote a week or so later to check in on his progress. You'd never get that level of attention from aetna or Blue Shield.
Insurer: Healthy Paws
By: Samuel
Seems okay so far
We were insured through VPI which is now Nationwide for us. So far the insurance policies seem similar. We live in Silicon Valley and maybe care is more expensive here. The insurance covers a portion of our expenses, but is still helpful to us. When I had VPI, there was an upgrade option for more coverage, which would cost more per month as well. When I spoke with Nationwide this was not available. VPI also had a discount program with PetPlus.com and I'm not sure if Nationwide has that too. It's a great place to buy pet medications. I'll have to ask them about it.
Insurer: Nationwide
By: Denise
Figo is simple and affordable!
After spending a fortune on my last Dane, I insured my baby Ajax as soon as I got him. Figo beat other pet insurance quotes by almost half. Pretty incredible! My great dane even got a discount for being a rescue. Customer service was superb and was excellent answering all my questions. Figo really makes the whole claims process so simple and paperless. So affordable as well! I really love Figo because is it is one annual deductilbe, not a deductible per condition like all the others. The whole user experience was exceptional! Thank you Figo for insuring my big baby, Ajax!
Insurer: Figo
By: Shiara Arulpragasam
Excellent customer service with compassion
You people are a piece of work in a really good way. Loved the email you sent us after paying our claim asking if our ayukon was doing better. You are the best customer service we ever had with attention to detail. It is much appreciated. First time we ever bought animal insurance and are so pleased you have made that a positive experience.
Insurer: Healthy Paws
By: Betty
Like Wading Through Cheese [updated]
I thought there was a problem with Figo denying claims but it turns out to be one slight teething problem with the underwriter not understanding what a blood panel is, and my vet, who is OK but REALLY BAD AT FILLING IN FORMS. Approximate won't do when filling in forms an insurer is going to base a decision on, so I think my vet will be undergoing a little retraining :) I have accordingly updated my review. My apologies!
Insurer: Figo
By: Alex Miles
Peace of mind
My policy covered end-of-life expenses for my 16-year-old fur-baby last year. I now have a 10-year-old rescue who's is covered by ASPCA insurance. I continue to be very satisfied with the service of this company. I appreciate the communication regarding status of a claim.
Insurer: ASPCA
By: Sheila
Remarkable customer service and care
I had been with this insurer for 10 years. Recently, my golden doodle suffered a rare blood disease and the end result, after many tests and treatments was to put her to sleep. During the entire 10 years, and most especially in the past few weeks, the people at trupanion went way above and beyond. I never write reviews but I felt it important to mention that this is a business that cares about the customers they serve. Thank you again for your incredibly compassionate and excellent service.
Insurer: Trupanion Canada
By: Scott
Remarkable customer service and care
I had been with this insurer for 10 years. Recently, my golden doodle suffered a rare blood disease and the end result, after many tests and treatments was to put her to sleep. During the entire 10 years, and most especially in the past few weeks, the people at trupanion went way above and beyond. I never write reviews but I felt it important to mention that this is a business that cares about the customers they serve. Thank you again for your incredibly compassionate and excellent service.
Insurer: Trupanion
By: Scott
Great company and service.
Molly has just had her second TPLO surgery, besides handling my claim quickly, they check in to see how she is recovering. I recommend Healthy Paws to every one I know. They have been a life saver for Molly.
Insurer: Healthy Paws
By: Jackie
Excellent, but pricey
I had our old Samoyed dog insured with Trupanion and was very happy I did. Wish I could have afforded it for all my pets. Maybe one time in six they mistake something for a new illness and apply the deductable again but this has always been easily sorted out. Sometimes the connection between illnesses isn't obvious - especially as different vets and hospitals will explain the same problem in different ways ('cervical neuopathy' is the cause of 'walking difficulty' etc., not two different things.) They paid thousands without blinking. Must be at least $10k. Well worth it. MRIs, stem cells, gastric torsion surgery. He had better healthcare than I did. We are currently stuck with Figo for six pets. No claim they can't turn into a complete nightmare disaster. With Trupanion you get a diagnosis and your worries are over. With Figo your pet gets sick and your troubles are just beginning.
Insurer: Trupanion Canada
By: Alex