217,342+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,342 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Aspca Insurance is very customer friendly
I have only been a customer for 3 months and submitted a claim 2 weeks ago. It has already been paid. Their customer service personnel are very friendly and easy to work with. Additionally they are very concerned with my cats health. I also found their monthly premiums to be the most reasonable. If only my own health insurance company worked the same way.
Insurer: ASPCA
By: Tomasina
Some what disappointed but yet still pleased
I was pleased that I did receive my claim pay out but I was some what disappointed it was so low. I paid over $300 dollars for my dog who had hook worms. I only received 24.84 when my plan says I will receive 80% of what I paid back. I do however really like the company and have always had positive interactions with them. I also appreciate the affordability of the plans.
Insurer: Embrace
By: W
I'm so thankful for Embrace!
Since the very beginning, the Embrace team has been the epitome of helpful - patient and thorough with explanations, friendly and very resourceful. My pup was recently taken in for surgery to remove a potentially malignant tumor. The Embrace team - from initial call to understand coverage all the way through the final claim, was wonderful. They always inquired about how my dog was doing and were immensely kind to me as well, a blessing during a scary and sad time. They care and it shows. I had some questions during the final claim processing and Ashley Perez who was supporting me was unfailingly helpful. She helped me understand some things about my case and also helped me understand some things in the policy. She never once said "please go read your policy." She actually helped! I'm beyond thankful for the financial support of Embrace, but more importantly, for the friendly personal support they provided during a trying time. I'm SO thankful to have them on my team!
Insurer: Embrace
By: Meg
Pleasant and Very Helpful
Every interaction I've had with Embrace customer service reps has been extremely pleasant, helpful and involved zero fuss. My first serious reliance on this insurance did take a bit of time to process, but with a follow up call it was taken care of right away. I received a check for the correct amount (less deductible and my percentage obligation) very shortly afterwards. With 4 aging fur kids, it provides extraordinary peace of mind to know I have Embrace insurance for whatever may arise. Wish I'd had it all along. To those considering ... do it. You'll be glad you did.
Insurer: Embrace
By: Pal
I have been quite satisfied with my policy
At Embrace I can always talk to a knowledgeable polite staff member with little wait time. The company rewards you for years of no claims and when we did have a claim, it was paid promptly with no surprises. This policy gives me peace of mind as my pup ages.
Insurer: Embrace
By: BCW
Embrace helps us save Gracie's life
I am so thankful that we have Embrace for out Gracie (The Super Doodle) Due to her being such a ball playing girl, she miss stepped and torn/broke her right wrist beyond fixing without major surgery to fuse her wrist. With pins, plates, rods, bone grafting and many visits to the Vet and multiple x-rays our girl is healing and will remain Super!! Honestly, with out the insurance, Gracie may have been put down because of the cost to help her. Embrace stayed in contact with me and never gave me any problems and always acted quickly to settle claims. They made me feel that getting Gracie back on all fours was important to them. I am grateful for all the help Embrace has offered us.
Insurer: Embrace
By: Brenda
Very dissatisfied with coverage
I am a veterinary technician as well as the owner of a dog training facility in New Mexico. I have recommended Trupanion to clients on countless occasions. I have 2 dogs of my own who have had insurance through Trupanion since I have owned them. One has had coverage since she was about 10 weeks old and she is now 5 years old. The other dog was rescued from a shelter 10 months ago and she is now about 18 months old now. Thankfully, I have never had a claim. On my recommendation, my mother (who is elderly) recently obtained coverage for her dog as well. Unfortunately my mom's dog was slipped while running an agility course and began limping. The dog had been insured for about 3 weeks at the time of the injury. Trupanion has refused to cover the injury, calling it an illness instead. They stated that the dog must have been unhealthy and thus was predisposed to a lameness because a healthy dog would not have come up lame. I feel like they used an unlikely loophole to avoid paying on his injury. I have never heard of a lameness from an acute injury being regarded as an illness, and I don believe a "healthy" dog couldn't develop a lameness after a fall.
Insurer: Trupanion Canada
By: Traci
Very dissatisfied with coverage
I am a veterinary technician as well as the owner of a dog training facility in New Mexico. I have recommended Trupanion to clients on countless occasions. I have 2 dogs of my own who have had insurance through Trupanion since I have owned them. One has had coverage since she was about 10 weeks old and she is now 5 years old. The other dog was rescued from a shelter 10 months ago and she is now about 18 months old now. Thankfully, I have never had a claim. On my recommendation, my mother (who is elderly) recently obtained coverage for her dog as well. Unfortunately my mom's dog was slipped while running an agility course and began limping. The dog had been insured for about 3 weeks at the time of the injury. Trupanion has refused to cover the injury, calling it an illness instead. They stated that the dog must have been unhealthy and thus was predisposed to a lameness because a healthy dog would not have come up lame. I feel like they used an unlikely loophole to avoid paying on his injury. I have never heard of a lameness from an acute injury being regarded as an illness, and I don believe a "healthy" dog couldn't develop a lameness after a fall.
Insurer: Trupanion
By: Traci
Great Pet Insurance
We have had this pet insurance for now three dogs for about of 10 years. I researched different pet insurance companies before hand and decided on this one because of the reviews and the ratings. I think this is a great pet insurance company to work with and so far I haven't had any problems. The only thing is that it can take awhile to get reimbursed and not everything is covered.
Insurer: ASPCA
By: Brittany
Fantastic Insurance - so happy to have
I had heard horror stories from people about the lack of coverage pet insurance really provides and wanted to make sure we were getting something that would work. I researched and compared a lot of pet insurance companies and in the end Nationwide came out on top. They were the only company that covered preventative care (via the Wellness Plan) with a lower deductible and high percentage of coverage. We knew that we'd meet the deductable with basic exams, vaccines, and flea meds and anything random would be covered. Unfortunately for our pup, and us, we put it to the test when she tore her ACL. ACL repair is not easy and it's really expensive. We moved forward with the surgery crossing our fingers that Nationwide would cover what we expected them to cover. It took some time for them to review her records and make the final decision (that was the worst part), but in the end they covered thousands of dollars - from the diagnostic x-rays, surgery, meds, and the follow up x-rays. We couldn't be happier with the coverage and experience. I highly recommend them to anyone looking for a pet insurance carrier.
Insurer: Nationwide
By: Helen