208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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If I could give 0 stars I would
If I could, I would give 0 stars. This company is unethical. They will oversell you on more policy than you need, and not tell you how strict they are on claims. They tried to charge me more after i paod the policy in full, based on their reviews of vet records, because of dog breed (my dogs are mixes), and the list goes on... Very poor customer service when you call. You can't change payment method online. When I called to cancel my policies (yes, 2 - one for each dog), I told the agent that I needed to update my credit card, due to the number changing. They said, sure customer support can help you. Then customer support told me I could not change the card when the policy was already canceled (2 minutes before via phone with their agent), They refused to give me my refund. DO NOT DO BUSINESS WITH THEM! BUYER BEWARE!!!
Insurer: Embrace
By: Tamra Daniels
Aileen Andino was the best
Aileen Andino was the best. She was extremely knowledgeable. She answered every question to my satisfaction. I got the policy because of her. I hope I am as satisfied with future claims as with the sales experience.
Insurer: Fetch
By: Rosanne Aiuto
Reimbursement is taking way to long
Reimbursement is taking way to long to process over the last year. 5-7 business days has turned into a few weeks or like my last submission, a month. If I'm late with my payment, I would get cancelled. Why is it ok for my reimbursement to take so long
Insurer: MetLife
By: CHANCE
Easy to file and submit
Easy to file and submit. Quick turn around. Helpful support.
Insurer: Spot
By: Ross
you cover very few procedures and…
you cover very few procedures and charge a ton of money each month. will likely consider canceling next year.
Insurer: MetLife
By: Melissa or Colin
I gave a five star rating only because…
I gave a five star rating only because my Garfield is now going on 11 years old and I have had this insurance since he was 10. Weeks old and have not used it yet. So I’m hoping not to need it for a long time.
Insurer: MetLife
By: Maria
Once you enter your first expense
Once you enter your first expense, it makes it much easier.
Insurer: MetLife
By: johnnyb
Just about every time I send a claim
Just about every time I send a claim, Metlife responds by saying "not enough info, need dr's notes etc". I send them everything my nvet gives me... including the dr's notes and itemized invoices! I have my cat insured under another company and I never have these problems with them.
Insurer: MetLife
By: Paula
This has gotten so insanely expensive…
This has gotten so insanely expensive for monthly premiums (3 dogs) that I am not so sure it is worth $400+ per month any longer. Just greed & ridiculous costs.
Insurer: MetLife
By: Debra Lyons
Always fast and easy to file claims
Always fast and easy to file claims. Little to no hassle with payments.
Insurer: MetLife
By: S Biddle