218,878+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,878 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I recommend Trupanion every time I get a chance to do so.
I recommend Trupanion every time I get a chance to do so. It is a wonderful company and the staff is not only very professional but very friendly and compassionate. And they are allowed to take their pets to work! I have been a happy customer for 20 years
Insurer: Trupanion Canada
By: Sylvie
Lack of communication is a real problem.
Lack of communication is a real problem. I submitted a claim a month ago and have heard nothing no response no update from Trupanion and no payment. I think you need to do better on your communication. If things are pending if you don't have what you need you need to let us know.
Insurer: Trupanion Canada
By: Rose
It has taken almost two months to acknowledge my claim, and then the question you asked was "has Carl had any other vets in 2012 and 2013.
It has taken almost two months to acknowledge my claim, and then the question you asked was "has Carl had any other vets in 2012 and 2013. It's 2017... You know that Carl has not seen another vet. What is your reason for the stupid question. I pay a f
Insurer: Trupanion Canada
By: Marion
Courteous efficient and knowledgable.
Courteous efficient and knowledgable. Thx.
Insurer: Trupanion Canada
By: Monica
Trupanion is incredibly patient with me and all of my questions.
Trupanion is incredibly patient with me and all of my questions. I'm confident that they will help me get through some trauma with my pup and I appreciate them immensely for that.
Insurer: Trupanion Canada
By: Kurchi
Knowledgeable, courteous and truly caring.
Knowledgeable, courteous and truly caring.
Insurer: Trupanion Canada
By: Kimberly
I feel that the turnaround time of my 2 outstanding claims is not acceptable.
I feel that the turnaround time of my 2 outstanding claims is not acceptable.However the representative I spoke with was very understanding and went over and above to get more information for me as to why they had not been paid yet. He should be commend
Insurer: Trupanion Canada
By: Franca
Customer service reps are pleasant, processing of claims are fast (except with last experience).
Customer service reps are pleasant, processing of claims are fast (except with last experience).
Insurer: Trupanion Canada
By: Madeline
everyone is very helpful and friendly
everyone is very helpful and friendly
Insurer: Trupanion Canada
By: Margaret
I had given the date when Sylvester was neutered.
I had given the date when Sylvester was neutered. I was told that they cannot process my claim until this provided. It has been provided and you paid several claims in the past based on this. Don't you keep your records?
Insurer: Trupanion Canada
By: Colleen