217,336+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,336 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Professional, honest, and caring company
My doggo was diagnosed with diabetes. Everything about it was stressful except for getting info from Trupanion. My deductible for her diabetes was almost met in one visit and soon Trupanion will start paying 90% of the expenses for her treatment for the rest of her life. I'm so relieved. When my other dog died, I called them and the receptionist was the sweetest, kindest person ever. Everyone there seems to actually care about their clients. It's not a tooth and nail fight to get what you paid for, unlike my human health insurer!
Insurer: Trupanion Canada
By: P.
Professional, honest, and caring company
My doggo was diagnosed with diabetes. Everything about it was stressful except for getting info from Trupanion. My deductible for her diabetes was almost met in one visit and soon Trupanion will start paying 90% of the expenses for her treatment for the rest of her life. I'm so relieved. When my other dog died, I called them and the receptionist was the sweetest, kindest person ever. Everyone there seems to actually care about their clients. It's not a tooth and nail fight to get what you paid for, unlike my human health insurer!
Insurer: Trupanion
By: P.
Bravo Zulu Embrace!
So far Excellent service. Thank goodness, I haven't needed insurance on Snugs for anything serious but I have nothing but praise for speed and efficiency of Embrace and the courteous and friendly service I have received. Thank you Embrace
Insurer: Embrace
By: Jim
They were very great, after a nudge ...
My wife and I adopted an older cat and put insurance on him the very first day. Since his history wasn't known or documented there weren't any pre-existing conditions. Unfortunately about 18 months in our boy started having health problems and things escalated quickly. He endured 3 emergency life saving surgeries in 3 months and it wasn't until the last surgery that the cause of all the issues was finally determined, he had cancer. We submitted our first set of claims and heard nothing. We submitted more claims, and still radio silence. I sent emails, and no reply. Finally when I was about $6,000 out of pocket and not a single peep from Trupanion, and having found out he needed another surgery I called their customer service line. The person was extremely helpful and in reading the timeline of events even she was surprised that it had been 5 weeks of waiting and nobody from Trupanion had done anything to advance the case. We ended the call with the rep agreeing to escalate the issue and she would call me back when she had information. A few hours later i got a flood of emails that my claims were approved and a check was in the mail and true to her word, that rep called me back. She didn't provide explanation or excuses but simply said the problem was resolved and any claim submitted moving forward would be handled within a more appropriate timeframe. Needless to say from that point on the claims process was flawless. We'd submit the claim and typically within 7 business days would have our reimbursement check. Our boy ended up passing away but all told trupanion probably covered somewhere around $15,000 in 3 months for his treatments. I'm disappointed that during this stressful time they made it my responsibility to monitor them and hold them accountable to do their job but once someone finally took accountability they were excellent.
Insurer: Trupanion Canada
By: Kevin
They were very great, after a nudge ...
My wife and I adopted an older cat and put insurance on him the very first day. Since his history wasn't known or documented there weren't any pre-existing conditions. Unfortunately about 18 months in our boy started having health problems and things escalated quickly. He endured 3 emergency life saving surgeries in 3 months and it wasn't until the last surgery that the cause of all the issues was finally determined, he had cancer. We submitted our first set of claims and heard nothing. We submitted more claims, and still radio silence. I sent emails, and no reply. Finally when I was about $6,000 out of pocket and not a single peep from Trupanion, and having found out he needed another surgery I called their customer service line. The person was extremely helpful and in reading the timeline of events even she was surprised that it had been 5 weeks of waiting and nobody from Trupanion had done anything to advance the case. We ended the call with the rep agreeing to escalate the issue and she would call me back when she had information. A few hours later i got a flood of emails that my claims were approved and a check was in the mail and true to her word, that rep called me back. She didn't provide explanation or excuses but simply said the problem was resolved and any claim submitted moving forward would be handled within a more appropriate timeframe. Needless to say from that point on the claims process was flawless. We'd submit the claim and typically within 7 business days would have our reimbursement check. Our boy ended up passing away but all told trupanion probably covered somewhere around $15,000 in 3 months for his treatments. I'm disappointed that during this stressful time they made it my responsibility to monitor them and hold them accountable to do their job but once someone finally took accountability they were excellent.
Insurer: Trupanion
By: Kevin
Great service
Wonderful, fast service, and exactly what they tell you is what you get. No hidden fees, or service that they don't except.
Insurer: Embrace
By: Elizabeth
TRUPANION INSURANCE NOT YOUR COMPANION
IF I COULD GIVE THIS COMPANY 0 STARS I WOULD. BEFORE SETTING UP OUR POLICIES (BY THE WAY THE HIGHEST ON THE MARKET $79.A MONTH EACH DOG) I WENT THROUGH MY DOGS MEDICAL RECORDS THROUGHLY WITH THE COMPANY REP. SHE ENSURED ME THAT NO OF MY CONCERNS WERE PRE EXISTING MEDICAL ISSUES AND THAT MY DOG WOULD BE COVERED IF ANY INJURY OCCURRED. WELL LOW AND BEHOLD MY DOG WAS INJURED AND EVERYTHING WAS PRE EXISTING. NOT COVERED, NOT EVEN CLOSE!!!!! TAKE NOTE IF YOU HAVE TIME READ THE ARTICLE IN THE NY TIMES ABOUT PET INSURANCE ITS WORTH THE READ, ITS ALL A HOAX, BIG MONEY MAKING OPPORTUNITY FOR THE INSURANCE COMPANY. 10-20% OF ALL INJURIES ARE REALLY COVERED. WE INVESTED A TON ON MONEY INTO TRUPANION INSURANCE TO ONLY BE DENIED OUR CLAIMS. TAKE THE MONEY YOU WERE GOING TO PAY FOR INSURANCE AND PUT IN INTO A PET EMERGENCY SAVINGS AND YOU WILL COME OUT WAY AHEAD.....WE WOULD HAVE ACTUALLY HAD MONEY LEFT!
Insurer: Trupanion Canada
By: JERRY
Horrible customer service
I am not able to access the on line system to check my claim despite being told that I have an account. Email to supervisor of claim rep from days ago has gone unanswered.
Insurer: Embrace
By: Noreen
Embrace is pawsome!
I've had my Dalmatians insured through Embrace for 2.5 years. They are a great company! Easy to deal with, claims pay quickly, not a lot of paperwork, and it's great to be able to customize your plan and coverage to fit your budget. Couldn't ask for more.
Insurer: Embrace
By: Terry
Recent claims experience
One of our dogs had an emergency room visit on December 20; after numerous contacts and several delays, we just received the claim check yesterday (February 28). Although the people were consistently helpful, we felt as if we needed to keep prodding to get the claim processed and accepted. This is our first experience with Embrace, and it may be that initial claims require more paperwork and processing than future claims will. We will wait and see for now.
Insurer: Embrace
By: Frank