218,042+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,042 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Our dog would not be here with us now if it werent for Trupanion.
Our dog would not be here with us now if it werent for Trupanion. Battling cancer for almost 2 years with their assistance. Eternally grateful! Praying we win this together.
Insurer: Trupanion
By: Colleen
Extremely disappointed in Trupanion
I would like to share my experience- so if any of you are in a similar situation- you'll be prepared. My dog is in pretty good health. Every single claim that has been presented, has been denied! A perfect example: She was being evaluated for CUSHING'S Disease because she was exhibiting classic signs, one being thirsty all the time. The claim was denied because they said it had been noted in a prior exam pre- policy that she drank a lot and was always thirsty. Since a puppy, she always was thirsty, like some are always hungry. Always thirsty is 1 of the signs for Cushings (and diabetes and other sicknesses.) obviously the only way to help identify is to do tests. Ultrasound, tests, everything was denied, because it had been noted pre-policy that she was thirsty. Does this sound fair to you?If I could rate Trupanion negative 100 I would. It is a classic example of a scam, as far as I have experienced! Of course I am appealing the claim with full support of her excellent Vet. It has been over 2 weeks since I submitted the appeal and they still "haven't gotten to it yet because they are "behind in their claims" Of course I am canceling her TRUPANION policy and looking for another. I'm so disgusted!
Insurer: Trupanion Canada
By: Joanne
Worst Insurance Provider Out There
I work in the veterinary industry and regularly steer my clients AWAY from this company. They have terrible customer service, continually penalize clients for submitting claims by reducing co-insurance or increasing deductibles. Its almost criminal because once you've signed up and had a claim you are stuck with them, and they know you wont be able to go elsewhere and get coverage because of "pre-existing conditions". Do your research! Stay away!!!!
Insurer: Petsecure
By: Angela
They won't be there when you need them!
I have had Embrace for about a year on my 7 year old lab. When I initially started my plan I had a vet visit to confirm my dog had no issues such as hip and joint problems. She did not. She did have a bump on her front upper body area that when I first noticed I took her to two different vets and was told it was cosmetic so no need to remove or test. In fact on the Embrace Vet Check the doctor noted it so Embrace was aware of it. Recently she developed a growth on her muzzle and the doctor suggested removal and to screen to make sure it wasn't anything more serious. As she was going to be under anesthesia I elected to have her teeth cleaned and also remove the previous bump even though it was cosmetic and not hurting anything. Now, I knew the entire incident would not be covered because it did not meet the financial requirements but being that I was new to Embrace and how they worked I went ahead and uploaded my paperwork just to get a feel of how the process worked. The growth on her muzzle came back as benign but had it not I assume I would have been covered had it turned into something bigger and additional treatment was needed. Imagine my surprise when I get a letter stating that all future growths will not be covered because the one that they were previously aware of that was deemed cosmetic by two previous vets was not tested. Obviously, if my doctors had said remove and test it a year ago I would have but they saw no need. At this point I am just grateful I found out what a poor company they were before I needed them for something serious.
Insurer: Embrace
By: Victoria
Great insurance
If you have a pet, you need Embrace. I've had other insurance in the past, but they didn't measure up to Embrace. Their coverage is complete, their staff is compassionate and competent.
Insurer: Embrace
By: Marilyn
Disappointed
Premium dollars do nothing but fill the coffers of the Company. Every chance they have to not pay a claim is taken. I will do everything in my power to expose this scam.
Insurer: Embrace
By: Scott
Healthy Paws is the best!
I was never sure how I felt about health insurance for my dog - like was it really worth it and would they come through for you when you needed them most. I signed up my chocolate lab with Healthy Paws back in late 2015 and I have to say, it's seriously one of the best things I have done as a dog owner. Healthy Paws is so easy to work with and they truly have kept their word with no fine print to surprise you with any unfortunate "policies". My dog just had knee surgery (TPLO) and I am once again reminded of how good of move it was for me to sign up with them. Their customer service is excellent, and submitting claims is super easy and can be done right from a smart phone. I did a lot of research and I have to say I really think Healthy Paws is the best out there.
Insurer: Healthy Paws
By: Dawn
Horrible thieves
After paying for a year and my dog being healthy and needed a treaty cleaning and then a growth appeared on her thyroid and needed surgery we processed a claim and of course they required a full medical history from birth and found nothing wrong but made up that it was not covered and that I should have taken her sooner even thought I take her regularly to her vet they are the worse thieves all they want is your money.
Insurer: Trupanion Canada
By: Juaneth
The Blue Chip of the Pet Insurance World
My dog is alive thanks to these folks. Eight years after rescuing my dog from a neglected environment, he had a serious leg injury during an ice storm that made him almost unable to walk. The emergency room and initial treatment bills were onerous, and we had to put him on intensive physical therapy. And as well, he's needed continuing pain medication and therapy as needed. ASPCA came through marvelously. I wish most people insurance plans were as good and as effective.
Insurer: ASPCA
By: Lou
Very happy so far!
When we got our puppy we made the decision to get her insurance coverage, including wellness coverage. So while she is young and does not have any major issues (knock on wood!), I just submitted her check-up and the process is super simple, fast, and my claim was reviewed and approved quickly. Anyone I have dealt with is friendly. I happen to prefer electronic communication and even that has seemed very personal and friendly.
Insurer: Embrace
By: Angie