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The process for submitting a claim was very non-obvious, even after talking to one of your support people.
The process for submitting a claim was very non-obvious, even after talking to one of your support people. There needs to be a way to submit the claim form with a button, not by having to edit the page and save it somewhere. It was especially confusing when I downloaded the claim form from your site, which opened in the browser. I was able to enter values into the fields there, but it turned out those values were not saved. Turns out I had to use an external program - Adobe Reader - to make and save the edits.
Insurer: Trupanion
By: Daniel
so far I don't see why I got Pet Insurance and pay a premium every month when so far I have not been reimbursed for any of my dogs claims
so far I don't see why I got Pet Insurance and pay a premium every month when so far I have not been reimbursed for any of my dogs claims
Insurer: Trupanion
By: Nikki
I appreciate the assistant I received on a sick puppy.
I appreciate the assistant I received on a sick puppy.
Insurer: Trupanion
By: Evelyn
The finance department has made a problem with my claim and it is now being looked in to.
The finance department has made a problem with my claim and it is now being looked in to. This will take about 2 weeks. My fear is that they have changed wording which might result in them telling me my dog hasn't reached the 90% deductible. This is patently wrong.
Insurer: Trupanion
By: Elizabeth
I am grateful for your help with Mickey Rooney.
I am grateful for your help with Mickey Rooney. Sean
Insurer: Trupanion
By: Sean
The first claim we had four years ago was settled in a very timely manner.
The first claim we had four years ago was settled in a very timely manner. This claim has taken weeks and has not been paid yet.
Insurer: Trupanion
By: Marianne
My dogs claims taking to long I have made several phone calls as to the status .
My dogs claims taking to long I have made several phone calls as to the status . Taking longer than 7 days. I have submitted All the correct info needed
Insurer: Trupanion
By: Marianne
Every time I've called Trupanion with a question or concern I've gotten the answers.
Every time I've called Trupanion with a question or concern I've gotten the answers. I'm extremely satisfied with the people I've spoken to at Trupanion. They honestly care about my questions and my animals. I always feel that they are not just doing their job, but enjoying what they are doing. I have recommended Trupanion to friends and relatives. It's the best thing you can do for your furry family members.
Insurer: Trupanion
By: Pat
I constantly tell people how wonderful Trupanion is.
I constantly tell people how wonderful Trupanion is...I've been with Trupanion for 4 years now....not only are the rates reasonable...but service and friendliness ...is through the roof...this insurance covers more than most coverages at a reasonable rate...when I needed emergency medical care for my cat...Trupanion was there and to the rescue...it is the greatest thing I've ever done...I have such great peace of mind ..knowing my cat is cared for....Trupanion...truly cares for animals....
Insurer: Trupanion
By: Nancy
Stark has been very sick this past week and I am so thankful that I have trupanion to help us both through this difficult time.
Stark has been very sick this past week and I am so thankful that I have trupanion to help us both through this difficult time.
Insurer: Trupanion
By: Bethany