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Your reps are always helpful, kind & curious.
Your reps are always helpful, kind & curious.
Insurer: Trupanion Canada
By: Debbie
Great service.
Great service.I often disagree with your pre-existing condition exclusions. Had a puppy at 10 weeks. Signed him up right away. Took him in and he was itchy. Now whenever he has a skin problem, including a staph infection, when he obviously didn't have as a puppy, it's pre-existing. That's why I took Hercules off Trupanion because everything, you said, was pre-existing. Other than that, service is good. And thank goodness now we can submit claims on line!!
Insurer: Trupanion Canada
By: Judie
Reimbursement is taking longer than 2 weeks
Reimbursement is taking longer than 2 weeks
Insurer: Trupanion Canada
By: Gael
I have been Trupanion since October of 2006 and I have all my pets insured by them.
I have been Trupanion since October of 2006 and I have all my pets insured by them.
Insurer: Trupanion Canada
By: Jane
Finding out that only part of 2 months worth of a prescription diet was covered was a bit disappointing.
Finding out that only part of 2 months worth of a prescription diet was covered was a bit disappointing. There are several conditions where diet trials of a few different foods are required before you can find one that works. The rep I spoke to didn't actually look to make sure I had used up my entire "budget " on prescription diets. He just stated that that was likely why my new prescription diet wasn't covered at all.
Insurer: Trupanion Canada
By: Jana
The representative with whom I spoke with did not apologize for the delay in answering the phone.
The representative with whom I spoke with did not apologize for the delay in answering the phone. He also sounded like he was in a hurry and did not want to research the claim. This is the first time that I could not give props. Mrs. I. Gardner
Insurer: Trupanion Canada
By: Frank
She was slightly rude in a indirect way
She was slightly rude in a indirect way
Insurer: Trupanion Canada
By: Eric
The representatives are always polite, efficient, and friendly, as was the one to whom I spoke.
The representatives are always polite, efficient, and friendly, as was the one to whom I spoke. I just wanted a new Trupanion tag because the number had worn off on the one Hettie has.
Insurer: Trupanion Canada
By: Ruth
My dog is still sick but you saved my dog.
My dog is still sick but you saved my dog. I added my cat in your insurance and provide many friends. I cannot find enough words how we appriciate.You are true hero for us!!
Insurer: Trupanion Canada
By: Maiko
Lisa was very helpful!
Lisa was very helpful!! She answered all my questions i asked and on top of that she was very concerned about my baby boy!!! That made my day even tho im going through a tough time! Thank you for everyone's help at trupanion😊
Insurer: Trupanion Canada
By: Trinh