218,808+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,808 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Questionable claim response and what is an isn't qualified for claims.
Questionable claim response and what is an isn't qualified for claims.
Insurer: Trupanion
By: Ken
Michael, the customer service rep, was sympathetic, warm & human.
Michael, the customer service rep, was sympathetic, warm & human. I have almost 30 years of customer service experience, & I'm usually disappointed by the people I talk to. Michael reminds me of the days when customer service was about the customer. Many kudos to him!
Insurer: Trupanion
By: Carol
All representives iv spoken to with Trupanion have been very helpful and polite, great costumer service.
All representives iv spoken to with Trupanion have been very helpful and polite, great costumer service. Direct billing is also a nice option and the reason I chose Trupanion over other insurance companies
Insurer: Trupanion
By: Sarah
It's always so simple dealing with you 😊
It's always so simple dealing with you 😊
Insurer: Trupanion
By: Maria
Kate is a friendly,professional and thorough representation for your co.
Kate is a friendly,professional and thorough representation for your co. I have always been pleased with any issue I may have and the outcome from your employees. Thank you Trupanion
Insurer: Trupanion
By: Patricia
I'm close to cancelling because your annual rate increases are too high.
I'm close to cancelling because your annual rate increases are too high. They jump 7 or 8% annually, while wages do not increase that much that fast. Private sector full time wage increases average much less, only about 1 to 3 % annually. You need to give customers a break and skip increase premiums for a couple years in a row, or at least only increase by a fraction of how much your rates have been going up over past few years. Our pockets are NOT bottomless and you're already scraping the bottom. Thanks.
Insurer: Trupanion
By: Elaine
'Recommend to a friend' would have been a 10, had the rates not increased from $25/month to $50/month in only 4 years.
'Recommend to a friend' would have been a 10, had the rates not increased from $25/month to $50/month in only 4 years. That is pretty significant for a very common cat/pet (domestic short hair).
Insurer: Trupanion
By: Stacy
I find that I'm having problems changing my password.
I find that I'm having problems changing my password. I have spent several hours on this over 2days and still have problems and now am locked out. I've given up for now.
Insurer: Trupanion
By: Patricia
Great service as always!
Great service as always!
Insurer: Trupanion
By: Anast
Trupanion insurance is useless.
Trupanion insurance is useless. The insurance policy is iron clad NOT to pay any claim. I paid premiums for two years with absolutely nothing covered. A friend of mine told me it was one of the worst insurance policies based on Consumer Reports. I should have listened to him. Now I have thousands of dollars of bills. I could have used the money I paid each month for premiums for these bills. Never again!!! It is unconscionable.
Insurer: Trupanion
By: Rose