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Pet parents across the U.S. and Canada have left over 218,878 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I've been very pleased with the responsive and very professional customer service I've consistently received as a Trupanion client.
I've been very pleased with the responsive and very professional customer service I've consistently received as a Trupanion client.
Insurer: Trupanion Canada
By: Charles
Trupanion has provided excellent coverage and all claims have been processed very quickly.
Trupanion has provided excellent coverage and all claims have been processed very quickly.
Insurer: Trupanion
By: Ellen
You should cover more expenses.
You should cover more expenses. You rates are too high and to avoid it people agree to high deductibles. These deductibles prevent us to get our money worth. If we keep the monthly payment in an account we can have more funds to cover our best friend's vet charges than what you provide.
Insurer: Trupanion
By: Lida
We have a 7 year old dog who has had lots of problems.
We have a 7 year old dog who has had lots of problems. Trupanion has been withus thru ups and downs. They have been fantastic. Need I say more?
Insurer: Trupanion
By: Diane
hold message is too repetitive - part of great service is NOT holding or if on hold not repeating over and over apology about hold time but will give great service - that is an oxymoron!
hold message is too repetitive - part of great service is NOT holding or if on hold not repeating over and over apology about hold time but will give great service - that is an oxymoron!
Insurer: Trupanion
By: Donna
Submitting claims is a very easy process.
Submitting claims is a very easy process. I also appreciate the quick responses to claims and wonderful help from representatives over the phone.
Insurer: Trupanion
By: Kristi
Always content with Trupanion
Always content with Trupanion
Insurer: Trupanion
By: Lynne
I have been waiting for my check for over a month now, when they said it would take a week.
I have been waiting for my check for over a month now, when they said it would take a week. Have called multiple times to check in on the claim, people were nice but nothing has been resolved. They just give me all these excuses of why it still hasn't been completed. Ther is no reason why this process should b taking this long, especially since they told me it would take a week at most. This isn't my 2nd claim, and I'm not happy at all.
Insurer: Trupanion
By: Tabitha
We get what we pay for without arguement - that is terrific!
We get what we pay for without arguement - that is terrific! Christy
Insurer: Trupanion
By: Carroll
If an animal has emergency surgery, I would expect the followup visit to inspect the wound and replace the bandage to be covered.
If an animal has emergency surgery, I would expect the followup visit to inspect the wound and replace the bandage to be covered. It wasn't.
Insurer: Trupanion
By: Lucinda