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Great Experience!!
Such an easy process!! Comprehensive coverage!
Insurer: MetLife
By: K.Monaco
Quick Response
Embrace has a very quick response time. My claim was viewed within 24 hours. The app on my phone made it very convenient and easy to complete. The information they give is easily understood.
Insurer: Embrace
By: Juli-Anne Nush
Avoid this company — they will drop your senior dog when you need them most.
I was an Embrace customer for over 13 years and used to recommend them to everyone. Sadly, I can’t say that anymore. This year, they raised the premium on my 15-year-old chihuahua from about $2,000 to over $10,000 annually — even with the multi-pet discount. The plan only pays out a maximum of $10,000 per year, so the new price makes the coverage essentially worthless. They’re pushing us off the policy without technically cancelling us. My dog has been insured with Embrace since he was 3 and had more than a decade of healthy years with almost no issues. Now that he’s developed two conditions that count as pre-existing, no other insurer will cover him in any meaningful way. After more than a decade of loyalty, we’re left uninsured when he needs help the most. When I called Embrace for an explanation, all I got was a canned response about “state-approved rates” and rising veterinary costs. Yes, vet care has gone up — but nothing justifies a five-fold increase in one year. Because of this experience, I’ll also be removing my younger dog from Embrace. A company that treats long-term customers this way does not deserve our trust.
Insurer: Embrace
By: Sara Tenenbein
Responsive and great!
Responsive and great!
Insurer: MetLife
By: customer
The customer service agent took his…
The customer service agent took his time to assist me and figure out the problem. He was personable and friendly.
Insurer: MetLife
By: Gloria
MetLife has paid each bill submitted…
MetLife has paid each bill submitted timely, and without any problems. I couldn’t be happier with the service I received.
Insurer: MetLife
By: Donna F
Easy app
Easy app, quick payment of claims.
Insurer: MetLife
By: Christine Connelly Conlon
Good experience and response to claim
Quick review and response
Insurer: Trupanion
By: Maureen
Good company
I submitted a number of related claims. They were handled quickly and efficiently. It was such an easy process. The checks were also processed quickly.
Insurer: Healthy Paws
By: JOHN R & KATHLEEN
Our reimbursement process was easy and…
Our reimbursement process was easy and very quick.
Insurer: MetLife
By: Pamela Teague