The best
I am very satisfied with my pet's coverage through Trupanion. From the ease of submitting claims online, the promptness of their text and email acknowledgments, quick turnaround/reimbursement, 90% coverage and friendly online chat and phone representative assistance when needed-slam dunk. I'm grateful I signed up my pet with Trupanion.
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY: Kathy
- BREED: Cairn Terrier
- AGE OF PET: 7 - 10
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A confusing let down, in the end they were not there when i needed them
After 15 years of paying premiums for my beautiful cat, during the most vulnerable time during terminal illness I became embossed in a months long back and forth maze of emails to try and get reimbursed for her treatment. While the customer service people were friendly, they came back time and time again with denials. For a single claim, each message was replied to by a different person each time. I had to present the situation to over and over again, making the whole process heart-breaking and confusing while I was already feeling so upset over my cat’s health. And it was all unnecessary, the basis of their denials was due to arbitrarily re-classifying the claim based on things I had not yet paid the deductible on. Due to their rigid procedures it was then up me to the present evidence and proof that it was incorrect, which added up to hours of time, frustration and stress. They would the apologize, do the appeal, and reclassify it in some other way that avoided payment- only for the process to begin again. When I appealed, they told me I should bring my dying elder cat, who at this point was no longer eating and preparing for her journey, on a stressful trip back to the vet for more extensive testing to prove that it was part of her chronic condition. Since having experienced this, I have connected with many others that had similar heartbreaking experiences. So, while on the surface this company seems friendly enough, I would not expect support from them. They are like a sugar coated razor blade. Instead, if I decide to have another pet in the future I will follow the suggestion that many vets now make (after seeing this process over and over again), I will put the amount I would pay on a deductible in a separate bank account to save up for unexpected vet bills. When you are self-insured you can avoid the disrespect and stress associated with dealing with a large company like Trupanion that firmly places profits over fair treatment and wellbeing.
- INSURER:
Trupanion Canada
- POSTED: 01/30/2022
- BY: M
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: Over 11 years
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Best insurance provider for your pet
I am the owner of a 15 year old female toy Pomeranian. Bella was diagnosed with collapsed trachea at the age of nine. At that point the vet told me that she was not going to have a good quality of life and I should think about putting her down. Of course I ran away from that vet and went to a different one.Between nine and 15 she has developed severe pulmonary hypertension along with collapsed trachea, arthritis and other small elements. No matter if I submit a bill for as little as $45.99 or $3400.00 trupanion addresses the invoice within hours. Not to mention payment is forthcoming within days of the invoice if it’s not hours of being submitted. Yes trupanion has raised my policy over the years as I other insurance companies, however a small price to pay for the knowing that I can provide the best care for my pet, loved one family member.
Thank you Trupanion and your team.
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY: Gabriel
- BREED: Pomeranian
- AGE OF PET: Over 11 years
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Quick, Easy & SO helpful!!!
I submitted my invoice from the vet - not sure if there was anything they can do. They reviewed the invoice and very quickly notified me of what they would cover and how much money I would be reimbursed. So awesome. And such a help! :)
- INSURER:
Trupanion Canada
- POSTED: 01/30/2022
- BY: Kristina
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Everyone who works with Trupanion that I have talked is extremely knowledgeable and friendly.
Everyone who works with Trupanion that I have talked is extremely knowledgeable and friendly. Also submitting claims is very easy!
I have told several friends.
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY:
- BREED:
- AGE OF PET: Over 11 years
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Trupanion is exceptional.
Trupanion is exceptional. I am so happy that I have it.
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Always fast and accurate service!
Always fast and accurate service!!
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Great sign-up experience
quick, efficient and employee was very friendly and helpful
- INSURER:
Trupanion Canada
- POSTED: 01/30/2022
- BY:
- BREED: Border Collie
- AGE OF PET: 7 - 10
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I haven¡¦t had to use it yet thankfully but the customer service is great and the fact that a lot of vets are able to get paid directly from trupanion instead of paying up front and getting reimbursed is awesome!
I haven¡¦t had to use it yet, thankfully, but the customer service is great and the fact that a lot of vets are able to get paid directly from trupanion instead of paying up front and getting reimbursed is awesome! I had a different insurance before this but the reimbursement seemed like it¡¦d be a pain and could take a while to get the funds.
- INSURER:
Trupanion
- POSTED: 01/30/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
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