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Pet parents across the U.S. and Canada have left over 216,637 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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A longong wait on phone before I received help. And difficult to submit my claim this time
Hire more people so the wait on the phone isn't soooo long.
Insurer: Embrace
By: Marylou Merryman
🚨 PUBLIC CALL-OUT: MetLife Pet Insurance 🚨
Another month, another denied claim. Same bullshit. Same excuses. Same broken system. At this point, MetLife isn’t just incompetent—they’re predatory. For YEARS I’ve submitted the same vet documentation. It’s on file. It’s highlighted. It couldn’t be clearer if it were carved in stone. And yet, MetLife still manages to screw it up. Every. Single. Month. The excuses? Pathetic. “New staff.” “System issues.” “Someone forgot to read.” Give me a break. If any of us did our jobs this badly, we’d be fired on the spot. But at MetLife, this isn’t a mistake—it’s the business model. Let’s be real: MetLife Pet Insurance is a scam. Their “service” is a joke, their systems are garbage, and their customer support is useless. They trap you with pre-existing condition clauses, then nickel-and-dime you while denying legitimate claims. They profit off failure, and they do it shamelessly. If you’re even thinking about MetLife Pet Insurance, take this as your warning: don’t. They don’t deserve your money, your trust, or the right to call what they do “insurance.” As soon as I find a provider that doesn’t treat customers like garbage, I’m gone. Fix this, MetLife—or don’t. Either way, I’m done being polite. You’ve burned the bridge, and I won’t be silent anymore.
Insurer: MetLife
By: Corey
Very difficult to submit claims
Very difficult to submit claims. Every claim needs doctors office notes even for annual routine visits and vaccinations. I was required to even get explanations of benefits from my prior pet insurance. I never had to jump through so many hoops with pet insurance as I do with MetLife. I am sorry I switched.
Insurer: MetLife
By: customer
Great customer service!!
Great customer service!!
Insurer: MetLife
By: customer
Josh was super helpful and explained…
Josh was super helpful and explained things perfectly to help me find the right plan for my two boys!
Insurer: Fetch Canada
By: Faith Bouma
efficiency plus
The efficiency leads the path for a positive review. The paperwork is workable. The communication if needed is available. . we are pleased with Met Life in fact I recommended it to a friend who will enroll her two pets. I just hope the prices don’t rise drastically with each enrollment period.
Insurer: MetLife
By: customer
The rep was very nice and informative
The rep was very nice and informative. She gave me options. The price was good as well.
Insurer: Nationwide
By: customer
Great Pet Insurance
For the most part I am extremely happy with my experience. I've only had a few times where the claim reimbursement was delayed. but I think that was due to the flooding in Florida as they were at the same time. Otherwise everything is quick and easy.
Insurer: MetLife
By: Jessica
The claims are easy to do and are…
The claims are easy to do and are processed fast.
Insurer: MetLife
By: customer