215,812+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,812 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It’s a scam.
I had this policy for 3 years without filing a single claim, and then all of a sudden my premium doubled. When I contacted the company to cancel the policy, they refused to issue a full refund. Go with the pet insurance that your vet recommends. Figo is just a scam.
Insurer: Figo
By: Keri Ladner
Very pleased with the easy process of…
Very pleased with the easy process of accessing the service. Reimbursements were processed in a timely manner.
Insurer: Pumpkin
By: Ms. Calvillo
On August 12
On August 12, 2025, at 9:35 AM EST in Niagara Falls, Ontario, I had an extremely unpleasant experience with a Sonnet Insurance claims agent named Muhammad. From the start, he spoke over me, raised his voice, and refused to let me explain my concerns. I called because my payment had unexpectedly gone up, and I wanted to understand why—especially since I have never made a claim or authorized any work or “adjustments” to my car. Instead of listening or clarifying, he kept repeating “well you made a claim” without explaining further, completely ignoring my attempts to clarify the situation. His tone was rude and dismissive, and when I tried to speak, he cut me off and ultimately hung up on me. Because of this experience, I have removed my policy with Sonnet Insurance, a company I have been loyal to for years, and switched to another provider. Why would someone have a claim they know nothing about, only to be surprised with an increased payment—money I work hard to earn every month? As a paying customer, I expect to be treated with respect and to have my questions answered—not to be talked down to, yelled at, and dismissed. This experience left me frustrated, unheard, and extremely disappointed in Sonnet’s customer service.
Insurer: Sonnet
By: ErL
Russell is very helpful he made my day…
Russell is very helpful he made my day easy and stressfree... thank you fetch for making this easy for us furparents
Insurer: Fetch Canada
By: Bianca Diwa
simple and easy with good instructions.
simple and easy with good instructions.
Insurer: Embrace
By: Robert Blum
Processing claims takes too long and…
Processing claims takes too long and depositing the reimbursement even longer. It's been five days since you said you were depositing my reimbursement. On the other hand, I do appreciate being able to customize my policy.
Insurer: Pets Best
By: Charla Lee
Easy process to navigate
Easy process to navigate. Legit insurance
Insurer: Pumpkin
By: Holly
My first pet insurance plan has been so worth it
My rescue dog from Puerto Rico is grandfathered in on a plan that offers superior dental coverage instead of a set amount. This is why I intend to keep this plan (typical small dog dental issues). I researched many plans and this one was the most attractive. Last year, just after I adopted my dog, her first dental was a rough experience with a lot of extractions. MetLife Pet gave me the runaround before paying the claim. It took three long phone calls and my vet had to repeatedly submit paperwork. But since then, claims have been paid without hassle. My most recent routine claim was a cinch. Last year an emergency claim on a holiday was also paid quickly. I love knowing that my dog has insurance, and the hit to my wallet won’t be as much. Veterinary care has become so expensive, and my plan isn’t cheap, but it is worth keeping since my dog may not have received adequate care when she was young.
Insurer: MetLife
By: Stephanie
They made the experience easy
They made the experience easy
Insurer: ASPCA
By: Tasha Simmonds
Lightening Fast Claims Handling
Our dog had to have emergency surgery. All our claims were processed quickly, which was wonderful as we had to put a large amount on our credit card and were keeping our fingers crossed that the insurance payment would arrive before the card payment was due. It was received well in time, so many thanks to the team at Pets Best. I did add the vet's SOAP records to our dog's record with Pets Best, which may have made for easier processing of our claims. A big hats of to Pets Best!
Insurer: Pets Best
Veterinarian: Gilbert Queen Creek Emergency Veterinarian & Pet Urgent Care
By: Angela