216,564+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,564 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service
Great customer service. Easy to use App for claims. The reimbursement time started to slow down over the past year but my last two claim reimbursements were very expeditious! Coverage is great. Now, what can we do about those premium increases?
Insurer: MetLife
By: Diana Hoyt
Very good experience with MetLife pat…
Very good experience with MetLife pat insurance. Easy to communicate. Transparent and fast billing process. Happy to have chosen MetLife for my pet
Insurer: MetLife
By: Khanh Shaw
Good coverage
MetLife pet insurance has very good coverage and claim processing times have improved. The not reason I didn’t give five stars is because the claims process is a little cumbersome. You must download a claim form, fill it out, scan the form, and upload the scanned file. It would be nice is an online fillable form was available that could be saved to a pdf.
Insurer: MetLife
By: Janet Allen
It’s a little difficult/confusing to…
It’s a little difficult/confusing to submit documents and I’m constantly receiving alerts that more documents are needed with not much of visibility into why the documents I already provided are not enough.
Insurer: MetLife
By: customer
Horrible horrible experience, do not get Sonnet!
Horrible horrible experiences with sonnet for the years I have been with the company. I went with them for the lower rates turns out you get what you pay for. My insurance went up every single renewal with no other explanation than “the premiums have gone up in your province” never had an accident never had any tickets so pristine driving record, make that make sense. Horrible experience with the customer service team when I was given a cancellation notice for a mistake they made (taking the payment out of the wrong account) spent 2 days trying to have it rectified with inconsistent information every time. Was told they have no supervisors to make a complaint to but workers stated several times they needed to speak with their supervisors regarding provided information. Made the payment and was confirmed all was good the policy would be reinstated and to call back the next day to confirm the payment was received. I called the next day to have them turn around and say no it will not we need a new letter from the bank that it was attempted to be taken out of. I had been to the bank 4 times the day prior to get the letter which always ended up not being good enough for them, why wasn’t that stated that day? Make you jump through a million hoops for their mistake to get no results. I will be leaving sonnet for a new policy would never recommend them ever. Keep your hard earned money and go with a company that actually knows what they’re doing. Very unhappy customer.
Insurer: Sonnet
By: Brielle
Filing claims is easy in the app
Filing claims is easy in the app. Sometimes processing is a bit slow.
Insurer: MetLife
By: Scott Thompson
Excellent! The Best!!
Excellent!! Love Embrace. We have had Embrace since Joy, my 9.5-year-old Boxer, was 4 months old. In May of 2024 she was diagnosed with Degenerative Myelopathy. She went to rehab once a week for Hydrotherapy, Laser Therapy, and Acupuncture and it was very helpful in keeping her walking. June of 2025, she lost ability to walk so hydrotherapy was not needed and the 1.25-hour drive to rehab was becoming too stressful for her so we changed to a mobile vet for in home acupuncture and laser therapy. It helps her so much, Embrace is a big help and I am so glad Embrace is here for us during this difficult time. Being insured with Embrace makes it so much easier and gives me peace of mind that I can give Joy the best. To submit a claim is so easy; I submit my claim every week and the claim payment is in my bank account within 3 days. I cannot imagine not having pet insurance and, in my opinion, having Embrace is the very best. Embrace has great customer service and I have NEVER had an issue; I Love Embrace Pet Insurance.
Insurer: Embrace
By: Genny Reid
Quick turnaround time from claim to…
Quick turnaround time from claim to reimbursement. Excellent customer service when I called with a question.
Insurer: MetLife
By: customer
delay and frustration
There is a lot of delay and frustration with the reimbursement process. Either my vet who submits my claims or me are constantly having to provide the same information over and over again. It is really nitpicking it seems sometimes. For example, an invoice that showed the amount due, the payment, and then there was an additional line item showing that satisfying the balance, and then a zero due line. That got pushed back at least two times with the reason being it didn’t show payment.
Insurer: MetLife
By: Jessica Stelfox
Coverage is great
Coverage is great, rarely dispute claims, so grateful
Insurer: MetLife
By: William Quin