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Amanda - helpful and friendly customer service
Amanda was super helpful and friendly, and gave clear and concise dates as to when I'd be able to make amendments to my policy package so I left the call with no confusion on my end.
Insurer: Fetch Canada
By: Farah
When signing up the price changed after…
When signing up the price changed after I received my confirmation email. Not sure if that’s normal but I feel pricing seemed not transparent.
Insurer: Nationwide
By: postbkrm
easy claim, no max, no questions, and quick reimbursement
Healthy Paws asked for my pet’s history once and from then on, they reviewed my emergency vet bill claims within 1-6 days. It was easy to use their website or app on the phone or computer to submit bills and medical records. The state of the claim was clear, about how many days it takes and where in the process it is. I was so happy that no questions were asked since I had submitted all the docs, and whenever the claim was approved, the money was already in my checking account the next morning through direct deposit! What a relief with the giant emergency vet bills I had, knowing that I could take care of my pet with Healthy Paws’ reimbursement and ease of use. The only thing that could be improved is if there is wellness (not covered) and other items that are covered, it would be nice to itemize which parts are not covered instead of a generic statement that wellness is not covered. I am very happy with Healthy Paws and their no max annual or lifetime coverage. It has been worth every penny to have the assurance that my pet is covered.
Insurer: Healthy Paws
By: customer
Everyone listened to me
Everyone listened to me, tried to answer all of my questions, &referred me to another appropriate person to finish my inquiries
Insurer: Fetch
By: Barbara
easy and inituitive form
easy and inituitive form
Insurer: Nationwide
By: customer
Helpful and fast
Fast settlement. Helpful customer service.
Insurer: Fetch
By: Astrid
Reliable and Efficient
We have insured all of our dogs with Embrace Pet Insurance and couldn’t be happier with their service. Filing claims and receiving reimbursements has always been smooth and hassle-free. Recently, we welcomed a new furry family member and immediately insured him with Embrace. The process was quick and straightforward, taking only a few minutes. While the phone lines were a bit busy over the weekend, Morgan provided excellent assistance, ensuring we understood the steps to add our new member. Embrace continues to prove why they’re a top choice for pet insurance—efficient, trustworthy, and backed by great customer service. Highly recommended for all pet owners!
Insurer: Embrace
By: Jonathan Ramos
Horrible experience on final claim…
Horrible experience on final claim after losing our dog to cancer. I have had this insurance for 10 years. Never had a claim until March 2025 when we found out our dog had cancer. I submitted 2 bigger claims, but under $500. Another for medications and a final for euthanasia which $150. Never in the previous larger 4 claims did they ever ask for a full 10 year medical record of our dog until the final claim. Seems if a full medical record was necessary it should have been required on first claim, not after losing our dog and on the final claim. This company is unethical and I cannot help but wonder if this about getting yet another payment while they jerk us around. In response to Healthy Pets reply: No problem on requesting these records, but it should have been on the first submission - not after we lost our pet. Your company should find some compassion.
Insurer: Healthy Paws
By: Jenn Rinker
Both young people were very
Both young people were very, very nice & personable! Both were helpful & efficient!! We need more people like Jonathan Moore & I don’t remember the 2st person’s name!!!
Insurer: Nationwide
By: Donna Zita