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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Pets Best is the actual best
I have had pets best insurance for years for all three of my Boston terriers. The claims process is easy to understand, my claims are processed efficiently, and the cost of the premium is very reasonable. I have had surgeries, behavioural health, and illnesses all covered. Everything from BOAS surgery to a corneal ulcer to a benign histiocytoma to behavioral health. I am consistently impressed with the high-quality of service provided by this company. I could not recommend it more highly.
Peace of Mind
"Pets Best has allowed me to get the best care for my dogs without having to worry about whether I can afford it. One of my dogs tore his ACL and all associated care was covered (minus the deductible and copay.) 10 months later, he tore the other one, and again, all covered. My other dog had a mystery ailment and x-rays, bloodwork and meds were covered. I was able to just concentrate on getting my dog the treatment she needed and that has brought me such peace of mind. I have been very happy with the service from Pets Best! "
Technological difficulties
Lately the app and on the website, submitting a claim was has been difficult. The app froze every time I tried to choose the hospital. The same thing happened just now on the website.
Insurer: Embrace
By: Sarah
Terrible Insurance
Began my dogs insurance 3 months prior to the incident happening. Was told because she had seasonal allergies 4 years ago they would not approve her claim for antibiotics on her hotspot.. it took almost 2 months to get a response regarding this claim…highly recommend saving yourself stress and time and not going with Pets Best.
PROMPT RESPONSE AND PAYMENT
Pets Best promptly responded to our claim. The turnaround time from initiation of claim to payment was prompt and efficient. Pets Best communicated well throughout the process I have already recommended Pets Best to other pet owners!!
Very Satisified
"The claims process is easy to progress through on-line. Instructions are easily understood, claims are handled in a quick fashion, Explanation of Benefits are easy to follow and payment to my bank account is made rapidly. Very satisfied with the overall process."
Do NOT insure with Nationwide
Do NOT insure with Nationwide Pet Insurance!! Thousands of cancelations for no reasons. Cannot trust this insurance company for ANY type of insurance. BEWARE!!!
Insurer: Nationwide
By: Leigh Kirsten
Knee surgery reimbursement
We were pleasantly surprised at the timeliness and amount HP reimbursed us for our dog's knee surgery. We have a long road of recovery/rehabilitation and hope HP will keep helping ease that financial burden.
Quick refund
I'm very happy with Spot Insurance.
Insurer: Spot
By: Dee Campbell