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Customer service is wonderful
Customer service is wonderful. Had a hard time uploading claims. The woman I talked to was very helpful and fixed the issue without delay. I am very happy with the plan I have for Pepper!
Insurer: Spot
By: reikimagicoutlook.com
I’ve spent enough time trying to figure…
I’ve spent enough time trying to figure out what claims I submitted were covered. From what I could see very few of my claims were covered. Trupanion‘s website needs improvement. I canceled my membership. Paying monthly and wasting money.
Insurer: Trupanion
By: Rosemary Keating
I was so happy I was able to get relief…
I was so happy I was able to get relief from my pups medical bills. Everything was done quickly and efficiently!
Insurer: Fetch
By: Kathleen
Good Coordination
He did well with following up and answered all my questions. Tried to get me a good deal
Insurer: Fetch Canada
By: Supriya pillai.k
Everything easy on line
Everything easy on line
Insurer: Nationwide
By: debbie
Good customer service and quick claims…
Good customer service and quick claims process.
Insurer: Spot
By: Val Jimenez
REBECCA
REBECCA, MY AGENT OUT OF DALLAS, TX WAS A DELIGHT. SHE IS VERY KNOWLEGABLE AND DID NOT MIND REVIEWING SEVERAL TIMES UNTIL WE GOT THE POLICY TO THE POINT IT WAS ACCEPTABLE. HEY, PRUDENT WE ARE IN 2025. HAVE YOU NOT CONSIDERED SENIOR RATES. I HAVE FRIENDS WITH DOGS, WHO WANT PET INSURANCE BUT JUST CANNOT AFFORD IT.
Insurer: Prudent Pet
By: chgsoarslive.com
Awful support from techs. Overall horrible at the most basic parts of their job.
Your technicians are really not great at their job nowadays. I have had to jump through so many hoops for 20$ off my heartworm test. Meanwhile we pay you hundreds of dollars and you’re going to nickel and dime your customers for 20$? The first tech couldn’t understand how annual wellness bloodwork included heartworm, so fine, I get the SOAP notes to prove there’s heartworm testing. Only for the second person to tell me I need an invoice showing payment. AS IF THAT WASN’T ALREADY SUPPLIED!! The lack of thought by your employees is quite frustrating. You charge so much and we get so little from the start. Just to have to fight tooth and nail for 20$ off our heartworm test, which by the way doesn’t even cover the entire cost of the test.
Insurer: Spot
By: Lea De Rosa
Spot Insurance is scam
I am beyond disappointed with Spot Pet Insurance. They are nothing more than a scam designed to take your money without providing the service they promise. Despite submitting all required documentation multiple times, they denied my claim with the excuse that the records were not provided—this is an outright lie. I personally submitted the paperwork multiple times, and so did my regular vet, the emergency vet, and the specialty vet. I was BCC’d on every email they sent to Spot, so I know for a fact that all the required records were submitted. Yet, Spot still denied the claim, saying they never received the records. This is completely unacceptable and unprofessional, and it proves that Spot Pet Insurance will do everything they can to avoid paying claims. They are taking advantage of pet owners during stressful and emotional times when their pets need care the most. If you are considering Spot Pet Insurance, do yourself a favor and look elsewhere. They are dishonest and will waste your time and money. I would give them zero stars if I could. Avoid Spot Pet Insurance at all costs!
Insurer: Spot
By: Hopie
Pets Best
I researched every insurance program for several days before choosing Pets Best for my new puppy. I am very satisfied with my choice. Pets Best is so easy to file claims online, very quick to keep you informed and extremely quick to reimburse me directly depositing into my checking account. The EOB is very easy to understand and I’m so glad I took the time to research every policy out there and didn’t just ask friends. I checked the reviews and I can honestly say Pets Best is aptly named for they truly are the best.