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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Company more than doubled my pet…
Company more than doubled my pet premiums with little notice. No explanation and I had to call in to find out why. I couldn’t get an acceptable answer. Now I’m stuck with this company due to pre existing conditions which really upsets me as a consumer. I thought my premiums were stable.
Insurer: Embrace
By: Steven
Solid experience
Pets Best has the EASIEST claims process I’ve ever encountered. Snap a pic, upload, DONE. No dillydallying! Claim was processed in 72 hours, and out of my $192 bill, I got back $161. Extremely user friendly website, clear cut instructions, and friendly customer support will have a customer for life in me.
Insurer: Pets Best
By: Jaime Wosmek
Great customer service
I had been looking at Fetch for a few months and finally decided to sign my pup up for coverage. I spoke with Aileen who answered the few questions that I had and completed my application for coverage. I found her to be very personable with great customer service.
Insurer: Fetch
By: Chris W
Peace of Mind for a First-Time Puppy Parent
As a first-time puppy parent, I can’t begin to express how grateful I am for PetsBest. From day one, they’ve been there to support both the expected and the unexpected — from routine wellness care to those surprise vet visits that no pet owner wants to face. One of the biggest stress-relievers for me has been their partnership with CareCredit. Whether it's flea, tick, and heartworm prevention or an emergency appointment, I never have to panic about how to cover the costs. PetsBest truly has my back. The claims process? Seamless. I just scan my receipts and documents in the app — it’s intuitive and fast. Reimbursement is always prompt, and I love that I have both illness and wellness coverage, which gives me full-spectrum peace of mind. If you're a new pet parent wondering whether insurance is worth it — with PetsBest, it absolutely is.
Insurer: Pets Best
By: Maria M.
Don't pay attention when reviewing
I have had a lot of trouble with getting claims processed correctly. Often they process for the wrong pet, or don't pay correctly (i.e., pay more for the wrong pet, less for the other). The new claims issue is they state my cats' receipts aren't legible. That's impossible - clear as can be. Their email says to check out the claims in the portal, but neither claim is there for either pet, and there is no correspondence in the portal. I just resubmitted 2 wellness claims from Feb! I don't know if they're working from home and getting interrupted
Insurer: Embrace
By: Jenn
Always excellent customer service
Always excellent customer service - Josh Sabado helped me out and was able to answer all my questions clearly & make sure I was getting the most out of my benefits. I have 4 pets on Fetch and love the ease of the App and getting reimbursed.
Insurer: Fetch
By: Hailey MacNear
Claims process is a pain in the a....
Claims process is a pain in the a.... Trupanion is 1 click email not so with this.
Insurer: Embrace
By: John Henke III
How easy it was to file a claim.
How easy it was to file a claim.
Insurer: Spot
By: saphoto1
Great company…
I never got pet insurance for my first dog. And I learned, and it's important I chose this company from among many and I've had very positive experience. My puppy has had some issues and I put through two claims.And once I got through the initial process, I have been told they would be sending me a check. I'm very pleased and i'm happy to give them a five star recommendation
Insurer: Spot
By: Diane Zarick
Best pet insurance I’ve ever had.
Best pet insurance I’ve ever had.
Insurer: Spot
By: Dakotah Rae