208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Rebecca was well informed and answered…
Rebecca was well informed and answered all my questions. It was very easy to get ahold of Prudent Pet.
Insurer: Prudent Pet
By: yvonnecoutures.com
CUSTOMER SERVICE WAS GREAT
CUSTOMER SERVICE WAS GREAT
Insurer: Nationwide
By: customer
Processing Claims takes forever.
I think it takes way too long for Pets Best to process claims. Every. Single. Time. I get an email apologizing for the delay in processing my claim. If you have time to send that email you have time to process my claim. It is not very difficult. For this reason alone, I would never recommend Pets Best to another pet owner.
Insurer: Pets Best
By: Justin C
Amazing customer service!
Amazing customer service!
Insurer: Nationwide
By: customer
Worth the money
I got insurance for my three dogs and just paid for the year upfront. Two of my dogs needed dentals this month to extract broken teeth and with just those procedures they both met their deductible and I got reimbursed for a portion of it.
Insurer: Pets Best
By: Tiffani
Too expensive and not enough coverage
Too expensive and not enough coverage, I will be looking for a more valuable plan for next year.
Insurer: Spot
By: JOYCE
DO NOT GET THIS INSURANCE
DO NOT GET THIS INSURANCE! ITS A WASTE OF MONEY! If I could give 0 stars I would. We submitted a claim for my dog and they took OVER A MONTH to get back in contact with us, the only reason they did was because we continued to call with rarely having our phone calls even answered. After waiting this whole time they kept giving us the run around and then told us they wouldn’t be giving us any money that we spent at the vet and claimed with them. They wasted our time and money and took advantage of our business. We canceled immediately and I will be sure to let all of my friends and family know not to get this insurance!!
Insurer: Embrace
By: Tia Bastian
Disappointed and Let Down After Years as a Loyal Member
I’ve been a loyal Embrace customer since 2016, and after nearly a decade of paying monthly premiums, I’m walking away extremely disappointed. First off, the recent price increase was never discussed, just suddenly pushed onto my account. After nearly 9 years of loyalty and barely using the coverage, I wasn’t even offered a loyalty discount, a downgrade option, or anything to help keep my policy affordable. Just a higher bill. Even worse, when I decided to cancel my policy, I was given a minimal refund on my Wellness Rewards, despite not using a single dollar of the $250 annual benefit this year. I was refunded only $9.22 how does that even make sense? As for my claims? I submitted only 3 in 9 years, and not one was ever reimbursed because I didn’t meet the annual deductible. So, not only did I pay every month, I also ended up paying out of pocket for every vet visit. In the end, I got nothing in return but rising costs and frustrating customer service. This company truly let me down. What hurts most is that after so many years, I expected at least a little effort to keep me as a customer, but instead, I felt ignored, undervalued, and betrayed. I can’t recommend Embrace to anyone looking for real support and fairness.
Insurer: Embrace
By: Edgar Gentil
I like the customer Reimbursement policy
I like the customer service very friendly. I dislike the time frame for getting a reimbursement if any. I dislike the amount you get back for reimbursement. I have upgraded my policy and my reimbursement is still not good.
Insurer: Embrace
By: Genevieve Parker